International Customer Service Representative

Lumina Datamatics Inc.; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

Lumina Datamatics Inc. in Mumbai is seeking an International Voice Process specialist to handle calls, emails, and chats from global customers, delivering timely, accurate information and resolving concerns.

The role requires 1–8 years in IVP, excellent English, and ability to manage multiple tasks in a fast-paced environment, with opportunities to upsell relevant products.

Qualifications

• Experience in International Voice Process (IVP) environment.
• Excellent verbal communication skills in English.
• Ability to handle multiple priorities in a fast-paced setting.

Responsibilities

• Handle international calls, emails, and chats to resolve queries promptly and professionally.
• Provide accurate information on products/services based on customer needs.
• Identify opportunities to upsell/cross-sell relevant products/services based on feedback.
• Escalate complex issues to senior team members or supervisors when necessary.

Skills

English fluency

Communication skills

Multitasking

Upselling

Job description

Roles and Responsibilities :

• Handle international customer calls, emails, and chats to resolve their queries and concerns in a timely and professional manner.
• Provide accurate information on products/services to customers, addressing their needs and preferences.
• Identify opportunities for upselling/cross-selling relevant products/services based on customer feedback.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 1-8 years of experience in an International Voice Process (IVP) environment.
• Strong communication skills with excellent verbal fluency in English language.
• Ability to work effectively in a fast-paced environment with multiple priorities simultaneously.
• Proficiency in handling US voice processes is required.