Hiring For voice process!

TP; Dadri, Greater Noida, New Delhi; On-site; INR 180,000 - 300,000; Full time

Job summary

TP in Uttar Pradesh, Dadri is seeking an entry-level Customer Support Associate to handle inquiries via phone, email, or chat with empathy and professionalism. Freshers are welcome and a focus on English communication is essential.

Roles include providing accurate product/service information, promptly resolving issues, meeting quality and productivity targets, and collaborating with the team to reach shared goals.

Qualifications

• 0-2 years of experience in BPO/Call Centre environment or related field (freshers welcome).
• Excellent communication skills in English language (written & spoken).
• Ability to work on international voice processes (US/UK) with ease.
• Strong problem-solving skills to resolve complex customer complaints effectively.

Responsibilities

• Handle customer queries via phone calls, emails, or chats with empathy and professionalism.
• Provide accurate information to customers about products/services offered by the company.
• Resolve customer issues promptly and efficiently while maintaining a high level of satisfaction.
• Meet performance targets set by the organization for quality, productivity, and sales metrics.
• Collaborate with team members to achieve common goals and objectives.

Skills

English proficiency

Communication

Problem-solving

Team collaboration

Job description

Roles and Responsibilities

• Handle customer queries via phone calls, emails, or chats with empathy and professionalism.


• Provide accurate information to customers about products/services offered by the company.


• Resolve customer issues promptly and efficiently while maintaining a high level of satisfaction.


• Meet performance targets set by the organization for quality, productivity, and sales metrics.


• Collaborate with team members to achieve common goals and objectives.

Desired Candidate Profile

• 0-2 years of experience in BPO/Call Centre environment or related field (freshers welcome).


• Excellent communication skills in English language (written & spoken).


• Ability to work on international voice processes (US/UK) with ease.


• Strong problem-solving skills to resolve complex customer complaints effectively.