Customer Support Executive

Aithent Inc.; Chennai; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Cab facility

Weekly offs

Global support environment

Career growth opportunities

Job summary

Aithent Inc. in Chennai is seeking dynamic customer support professionals to handle queries via voice, chat, and email, delivering an excellent customer experience. Fresh graduates and candidates up to 4 years of experience are welcome to apply.

You will work in rotational night shifts, aiming to meet KPIs such as AHT and CSAT, while contributing to a global customer support environment with opportunities for growth.

Qualifications

• Graduates or freshers with up to 4 years of experience.
• Excellent English verbal and written communication.
• Experience in International Voice/Support is a plus.
• Willingness to work in rotational night shifts.
• Age below 35 years.
• Basic computer proficiency.

Responsibilities

• Handle customer inquiries via Voice, Chat, and Email channels.
• Provide timely and accurate resolutions to customer concerns.
• Maintain high standards of customer service and professionalism.
• Meet and exceed key performance metrics, including AHT and CSAT.

Skills

Communication skills

Interpersonal skills

Customer-centric

Problem solving

Multitasking

Willingness to learn

Education

Any Graduate

Job description

We are looking for dynamic and customer-focused professionals to join our Customer Support team. Candidates will be responsible for handling customer queries through calls, chats, and emails while delivering an excellent customer experience. Fresh graduates and experienced candidates up to 4 years are welcome to apply.

Key Responsibilities

• Handle customer inquiries via Voice, Chat, and Email channels.
• Provide timely and accurate resolutions to customer concerns.
• Maintain high standards of customer service and professionalism.
• Meet and exceed key performance metrics, including:
  • Average Handle Time (AHT)
  • Customer Satisfaction (CSAT)

Eligibility Criteria

• Any Graduate.
• Freshers and candidates with up to 4 years of experience can apply.
• Experience in an International Voice/Customer Support process is an added advantage.
• Excellent verbal and written communication skills in English.
• Basic computer proficiency.
• Willingness to work in rotational night shifts.
• Age below 35 years.

Benefits & Perks

• Company-provided two-way cab facility (Pick-up & Drop).
• Two consecutive weekly offs for better work-life balance.
• Opportunity to work in a global customer support environment.
• Career growth and development opportunities.

Preferred Skills

• Strong communication and interpersonal skills.
• Customer-centric approach.
• Problem-solving and multitasking abilities.
• Positive attitude and willingness to learn.