Customer Support Executive

Remoat Teams; Mumbai; On-site; INR 167,000 - 279,000; Full time

Job summary

Remoat Teams in Mumbai, India, is seeking Customer Support Executives to handle inquiries across phone, email, and chat. You will provide timely, accurate resolutions with a customer-focused approach and maintain professional communication at all times.

You will record interactions in the provided software, follow established processes, and strive to ensure a positive customer experience across channels. Both freshers and those with limited inbound experience are welcome to apply.

Qualifications

• 6 months inbound customer service experience preferred.
• Freshers are welcome to apply.
• Good communication skills and a customer-focused approach.
• Location: Mumbai, India (onsite).

Responsibilities

• Handle customer inquiries via inbound phone calls, emails, and chats.
• Understand customer concerns and provide accurate and timely resolutions.
• Maintain a professional and courteous approach during interactions.
• Record customer interactions, queries, and resolutions using the provided software.
• Follow established processes to ensure a positive customer experience.

Skills

Communication skills

Customer-focused

Multichannel support

Education

Undergraduate or graduate degree

Tools

CRM software

Job description

We are looking for Customer Support Executives to handle customer inquiries and provide timely, accurate, and professional assistance. The ideal candidate should have good communication skills, a customer-focused approach, and the ability to resolve queries efficiently across multiple communication channels.

Roles and Responsibilities

• Handle customer inquiries via inbound phone calls, emails, and chats.
• Understand customer concerns and provide accurate and timely resolutions.
• Maintain a professional and courteous approach while interacting with customers.
• Record customer interactions, queries, and resolutions using the provided software.
• Follow established processes and guidelines to ensure a positive customer experience.

Eligibility Criteria

Experience:

• Candidates with a minimum of 6 months of experience in inbound customer service are preferred.
• Freshers are also welcome to apply.

Education:

• Undergraduate and graduate candidates are eligible to apply.

Working Hours:

• Shifts will fall within the 8:00 AM to 8:00 PM window.
• 9-hour shift, including applicable breaks.

Location: India

Who Can Apply:

Candidates with good communication skills, a willingness to learn, and an interest in customer service are encouraged to apply. Both freshers and experienced candidates are welcome.