Process Associate-Voice

HCLTech; India; On-site; INR 180,000 - 300,000; Full time

Job summary

HCL Technologies Limited in India is seeking a Process Associate-Voice to handle customer queries and resolve issues within defined SLAs. The role emphasizes delivering quality service and achieving CSAT targets.

You will work independently and as part of a team, engage in continuous learning, and participate in training to improve performance and contribute to process improvements.

Qualifications

• To work independently and provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA and quality standards.

Responsibilities

• Improving Skill Level Through Self Development / Nominating Training Programs Skill Reverification Tests
• Meet The Defined Quality Scores And Process Improvement
• The Individual Should Be Able To Work Effectively In A Team Whilst Enthusing Others To Do The Same For Achievement Of Common Goals Of The Team
• To Consistently Meet Or Exceed Csat Parameters As Defined For The Process.

Job description

Career Opportunities: Process Associate-Voice (179618)

Requisition ID179618-Posted10/20/2026

To work independently and provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA and quality standards.

Key Responsibilities

1. Improving Skill Level Through Self Development / Nominating Training Programs Skill Reverification Tests
2. Meet The Defined Quality Scores And Process Improvement
3. The Individual Should Be Able To Work Effectively In A Team Whilst Enthusing Others To Do The Same For Achievement Of Common Goals Of The Team
4. To Consistently Meet Or Exceed Csat Parameters As Defined For The Process.