Process Associate(Blended/Non Voice)-HR Praity

Wipro Ltd.; Kolkata District; On-site; INR 300,000 - 500,000; Full time

Job summary

Wipro is looking for a dedicated customer support representative in Kolkata District, India. Your responsibilities will include providing exceptional customer service through various communication channels, addressing customer queries and concerns effectively.

The ideal candidate will handle international voice and non-voice calls, utilize CRM software to maintain records, and collaborate with team members to achieve sales targets. Strong communication skills are essential for this role.

Responsibilities

• Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.
• Handle international voice/non-voice calls from clients across various industries such as BPO, US process, and voice support.
• Utilize strong communication skills to effectively address customer issues and provide timely solutions.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with team members to achieve sales targets and improve overall performance metrics.

Job description

• Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.
• Handle international voice/non-voice calls from clients across various industries such as BPO, US process, and voice support.
• Utilize strong communication skills to effectively address customer issues and provide timely solutions.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with team members to achieve sales targets and improve overall performance metrics.