Process Associate- Voice & Non-Voice

Sutherland; Ernakulam; On-site; INR 300,000 - 520,000; Full time

Benefits offered by this job

Emotional intelligence

In-depth knowledge of products and"s"?

Transferable professional skills

Learn customer education without sales

Enhance problem-solving and沟?

Scope to work on personal or side proj

Job summary

Sutherland in India is seeking a Customer Support Executive to respond to customer queries via email, investigate issues, and provide accurate resolutions. The role emphasizes high-quality written communication and customer satisfaction.

It is a Night shift, Work From Office, requiring immediate joining. You will document interactions in CRM, escalate complex cases, and collaborate with internal departments to resolve concerns.

Responsibilities

• Respond to customer queries and concerns via email in a timely and professional manner.
• Investigate customer issues and provide accurate resolutions.
• Maintain high-quality written communication and ensure customer satisfaction.
• Escalate complex issues to the appropriate teams when necessary.
• Document customer interactions and update records in CRM systems.
• Collaborate with internal departments to resolve customer concerns.

Job description

Job description

Key Responsibilities:

• Respond to customer queries and concerns via email in a timely and professional manner.
• Investigate customer issues and provide accurate resolutions.
• Maintain high-quality written communication and ensure customer satisfaction.
• Escalate complex issues to the appropriate teams when necessary.
• Document customer interactions and update records in CRM systems.
• Collaborate with internal departments to resolve customer concerns.

Perks & Benefits:

• Opportunity to develop strong emotional intelligence.
• In-depth knowledge of products and services.
• Build transferable professional skills.
• Learn customer education without aggressive selling.
• Enhance problem-solving and communication abilities.
• Scope to work on personal or side projects

Joining:

Must be available to join immediately

Work Mode:

Work From Office (WFO)

Shift:

Nightshift

Contact Details

Email: [e-mail]