Process Associate

HCLTech; India; On-site; INR 350,000 - 550,000; Full time

Job summary

HCL Technologies Limited is seeking a Process Associate to efficiently resolve customer queries via email or chat and to manage data accuracy, monitoring quality and identifying opportunities to improve processes. The role focuses on delivering prompt resolutions and maintaining high data integrity.

Key responsibilities include handling inquiries through email or chat, accurate data entry across multiple systems, troubleshooting issues, escalating when needed, and continuously seeking workflow

Responsibilities

• Respond to customer queries and issues through email or chat, ensuring prompt and effective resolution.
• Accurately enter, update, and manage data in various systems and databases.
• Troubleshooting problems, providing solutions, and escalating issues to higher levels of support when necessary.
• Monitor and ensure the quality and high accuracy of processed data and customer interactions.
• Identify inefficiencies and suggest improvements to enhance operational workflows.

Job description

Career Opportunities: Process Associate (179612)

Requisition ID179612-Posted10/20/2026

The primary purpose of this role is to efficiently resolve customer queries via email or chat, manage data accuracy, monitor quality, and identify process improvements.

Key Responsibilities

• 1. Respond To Customer Queries And Issues Through Email Or Chat, Ensuring Prompt And Effective Resolution.
• 2. Accurately Enter, Update, And Manage Data In Various Systems And Databases.
• 3. Troubleshooting Problems, Providing Solutions, And Escalating Issues To Higher Levels Of Support When Necessary
• 4. Monitor And Ensure The Quality And High Accuracy Of Processed Data And Customer Interactions.
• 5. Identify Inefficiencies And Suggest Improvements To Enhance Operational Workflows.