Senior Process Associate

HCLTech; Nagpur District; On-site; INR 350,000 - 500,000; Full time

Job summary

HCL Technologies Limited in Nagpur, Maharashtra, India is seeking a Senior Process Associate to oversee customer support operations, ensuring data quality and efficient workflows. The role focuses on resolving queries, troubleshooting, and maintaining accurate data across systems.

The ideal candidate will drive process improvements, uphold high standards for data and customer interactions, and contribute to overall operational efficiency.

Responsibilities

• Direct the resolution of customer queries and issues via email or chat, ensuring swift and effective responses.
• Managing troubleshooting tasks, providing effective solutions, and escalating complex issues to higher levels of support when necessary.
• Evaluate operational workflows, identifying inefficiencies and suggesting enhancements for improvement.
• Ensure the quality and precision of processed data and customer interactions are maintained at the highest standards.
• Oversee the accurate entry, updating, and management of data across multiple systems and databases.

Job description

Career Opportunities: Senior Process Associate (191225)

Requisition ID191225-Posted11/09/2026

To oversee customer support operations, ensuring efficient data management, high-quality interactions, and continuous workflow improvements.

Key Responsibilities

• 1. Direct The Resolution Of Customer Queries And Issues Via Email Or Chat, Ensuring Swift And Effective Responses.
• 2. Managing Troubleshooting Tasks, Providing Effective Solutions, And Escalating Complex Issues To Higher Levels Of Support When Necessary
• 3. Evaluate Operational Workflows, Identifying Inefficiencies And Suggesting Enhancements For Improvement.
• 4. Ensure The Quality And Precision Of Processed Data And Customer Interactions Are Maintained At The Highest Standards.
• 5. Oversee The Accurate Entry, Updating, And Management Of Data Across Multiple Systems And Databases.