Process Associate - Voice

Gratitude India; Kolkata District, New Delhi, Gurugram District; On-site; INR 240,000 - 420,000; Full time

Job summary

Gratitude India is hiring for Process Associate – Voice Advanced in Kolkata to handle international voice support with a focus on customer satisfaction. The role requires 1-5 years of experience, excellent English, and skills in billing, complaint handling, de-escalation, and retention.

Shifts are 24x7 with rotational coverage. The ideal candidate will excel in empathetic communication, manage escalations effectively, and work to retain customers while delivering high-quality service in a

Qualifications

• Experience in international voice processes
• Fluent English communication
• Experience in billing, complaints handling and customer retention

Skills

International voice experience

Strong English

Customer service

Billing

Complaint handling

De-escalation

Empathy

Customer retention

Job description

Process Associate – Voice Advanced | Kolkata | 24x7 rotational shifts. Seeking 1-5 years of international voice experience with strong English, no MTI, billing support, complaint handling, de-escalation, empathy and customer retention skills.

Required Candidate profile

Seeking candidates with 2-5 years of international voice experience, fluent English, no MTI, customer service, billing, complaint handling, de-escalation and retention skills. Rotational shifts.