Process Associate | International Voice & Chat Process | Gurgaon

Wsne Consulting; Gurugram District; On-site; INR 275,000 - 350,000; Full time

Benefits offered by this job

5 Days Working

Night Shift Opportunities

Rotational Shifts / 24x7 Environment

Both-Side Cab Facility

Performance Incentives

Career Growth Opportunities

Job summary

Wsne Consulting in Gurugram is hiring for international voice and chat processes across Customer Service, Technical Support, and more. Freshers and experienced candidates with strong English are encouraged to apply.

Join a dynamic BPO environment with rotational shifts, competitive incentives, and opportunities in international customer support.

Qualifications

• Undergraduate or Graduate candidates are eligible.
• Fluent English communication skills are essential.
• Strong verbal and written communication abilities are required.
• Good customer handling, problem-solving, and interpersonal skills.
• Basic computer proficiency including MS Office is expected.

Responsibilities

• Handle inbound and outbound interactions for international clients across Voice, Chat, and Email channels.
• Deliver excellent customer service while resolving queries and issues.
• Manage customer requests across calls, chat and email.
• Provide accurate information, effective resolutions, and seamless experience.
• Identify customer needs and offer relevant products or solutions where possible.
• Collaborate with internal teams to resolve complex concerns and escalate when needed.
• Maintain accurate records of interactions using relevant systems and MS Office.
• Aim to meet KPIs like AHT, SLA, quality scores, CSAT, and productivity.
• Demonstrate multitasking in a fast-paced, target-driven environment.
• Adhere to policies, quality standards, and process guidelines.

Skills

English Communication

Customer Handling

Problem Solving

Interpersonal Skills

Multitasking

Rotational Shifts

Education

Undergraduate or Graduate

Tools

MS Office (Excel)

Job description

Job Description

We are hiring dynamic, customer-focused, and communication-skilled professionals for multiple International Voice and Chat Process opportunities. The available profiles include Customer Service, Technical Support, Travel Support, Banking Process, Upselling, and International Customer Support.

This is an excellent opportunity for candidates looking to build a rewarding career in the international BPO and customer experience industry.

Roles & Responsibilities

• - Handle inbound and outbound customer interactions for international clients across Voice, Chat, and Email channels.
• - Deliver exceptional customer service while efficiently resolving customer queries, concerns, and service-related issues.
• - Manage customer requests through multiple communication channels, including calls, chat, and email.
• - Provide accurate information, effective resolutions, and a seamless customer experience.
• - Identify customer requirements and offer relevant products, services, or solutions where applicable.
• - Collaborate with internal teams to resolve complex customer concerns and ensure timely escalation when required.
• - Maintain accurate records and customer interaction details using relevant systems and MS Office applications.
• - Consistently achieve key performance metrics, including AHT, Service Level Agreements (SLA), Quality Scores, Customer Satisfaction, and Productivity.
• - Demonstrate excellent multitasking abilities while maintaining accuracy, professionalism, and attention to detail.
• - Work effectively in a fast-paced, target-driven, and customer-centric environment.
• - Adhere to organizational policies, quality standards, compliance requirements, and process guidelines.

Candidate Profile

• - Undergraduate and Graduate candidates are eligible to apply.
• - Freshers and experienced candidates with excellent English communication skills are encouraged to apply.
• - Strong verbal and written communication skills are required.
• - Good customer handling, problem-solving, and interpersonal skills.
• - Basic computer proficiency and knowledge of MS Office applications, including MS Excel.
• - Ability to multitask and work efficiently in a dynamic environment.
• - Candidates must be comfortable working in rotational shifts, including night shifts.
• - Immediate joiners and candidates seeking opportunities in International BPO / Customer Support will be preferred.

Perks & Benefits

• - Salary: Up to 2.75 LPA 3.5 LPA
• - In-hand Salary: 18,000- 25,000
• - Monthly Variable Pay: 2,500- 3,500
• - Attractive Performance-Based Incentives
• - 5 Days Working
• - Rotational Shifts / 24x7 Work Environment
• - Night Shift Opportunities
• - Both-Side Cab Facility
• - Professional Growth and Career Advancement Opportunities

Job Location

Gurugram