International Process- Voice/Chat Process- Gurgaon- Salary upto 4.5LPA

Wsne Consulting

Gurugram District

On-site

INR 275,000 - 450,000

Full time

14 days+

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Benefits offered by this job

Salary up to 2.75–4.5 LPA

In-hand 18k-30k

Incentives

5 Days working

Night shifts

Both side cabs

Job summary

Wsne Consulting offers an International Voice/Chat process role in Gurugram for candidates with good English communication and a willingness to work 24x7. Freshers are welcomed and training will be provided. You will handle calls, chats, and emails, resolve customer queries, and process requests with accuracy.

The position requires strong English communication, ability to manage multiple tasks, and proficient use of MS Office. Attractive salary packages with incentives are offered.

Qualifications

Freshers welcome with good English
Undergraduate/Graduate candidates eligible
Excellent communication skills and ability to work 24x7

Responsibilities

Handle international calls from UK/US customers and provide excellent customer service
Process requests via phone, email, and chat in a timely manner
Maintain accurate records using MS Office tools
Collaborate with internal teams to resolve issues and achieve SLAs and quality targets
Communicate clearly in English and manage multiple tasks with accuracy

Skills

English fluency

Communication skills

Multitasking

Education

Undergraduate/Graduate

Tools

MS Office

Excel

Job description

Dear Candidate,

Your profile has been shortlisted for International Voice / Chat Process- Customer Service / Upselling / Travel / Technical Support/Banking Voice.

Role & responsibilities

Handle international calls from UK/US customers, providing exceptional customer service to resolve their queries and concerns.
Process customer requests through various communication channels (phone, email, chat) in a timely and efficient manner.
Utilize MS Office tools to maintain accurate records of customer interactions and updates.
Collaborate with internal teams to resolve complex issues and elevate when necessary. Meet performance targets set by the company for AHT, Service Level Agreement (SLAs), and Quality Metrics.
Strong communication skills with excellent verbal fluency in English language. Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
Basic computer knowledge with proficiency in MS Office applications (Excel).
Ability to work flexible shifts including rotational shifts.

Preferred candidate profile

Any Undergraduate / Graduate candidate with Good English can apply.

Candidate Must have excellent communication skills.

Must be comfortable with 24*7 working environment.

Freshers are most welcomed

Perks and Benefits