International Voice Process Executive

Wsne Consulting; New Delhi, Gurugram District; On-site; INR 216,000 - 540,000; Full time

Benefits offered by this job

Salary up to 2.5 LPA

In-hand salary 18k-45k monthly

Monthly variable pay 2,500-3,500

Night shift opportunities

5 days working

Cab facility

Performance incentives

Career growth opportunities

Job summary

Wsne Consulting in Gurugram invites applications for multiple International Voice and Chat Process opportunities across Customer Service, Technical Support, Travel Support, Banking Process, Upselling, and International Customer Support.

Freshers and experienced candidates with excellent English communication skills are encouraged to apply. ROTATIONAL night shifts, 5-day work week, and competitive salary packages with incentives are offered to suitable candidates.

Qualifications

• Undergraduate or Graduate candidates are eligible.
• Excellent English communication skills required.
• Strong verbal and written communication abilities.
• Basic computer proficiency including MS Excel and MS Office.
• Ability to multitask and work in a dynamic environment.
• Willingness to work in rotational night shifts.

Responsibilities

• Handle inbound and outbound interactions for international clients across Voice, Chat, and Email.
• Deliver excellent customer service and resolve queries and service issues.
• Manage requests through calls, chat, and email channels.
• Provide accurate information and effective resolutions for a seamless experience.
• Identify customer needs and offer relevant products or solutions.
• Collaborate with internal teams to resolve complex concerns and escalate when needed.
• Maintain records of interactions using systems and MS Office.
• Strive to meet KPIs like AHT, SLA, quality scores, and CSAT.

Skills

English communication

MS Excel

Multitasking

Customer service

Problem solving

Night shifts

Education

Undergraduate or Graduate

Tools

MS Office

Job description

Job Description

We are hiring dynamic, customer-focused, and communication-skilled professionals for multiple International Voice and Chat Process opportunities. The available profiles include Customer Service, Technical Support, Travel Support, Banking Process, Upselling, and International Customer Support.

This is an excellent opportunity for candidates looking to build a rewarding career in the international BPO and customer experience industry.

Roles & Responsibilities

• - Handle inbound and outbound customer interactions for international clients across Voice, Chat, and Email channels.
• - Deliver exceptional customer service while efficiently resolving customer queries, concerns, and service-related issues.
• - Manage customer requests through multiple communication channels, including calls, chat, and email.
• - Provide accurate information, effective resolutions, and a seamless customer experience.
• - Identify customer requirements and offer relevant products, services, or solutions where applicable.
• - Collaborate with internal teams to resolve complex customer concerns and ensure timely escalation when required.
• - Maintain accurate records and customer interaction details using relevant systems and MS Office applications.
• - Consistently achieve key performance metrics, including AHT, Service Level Agreements (SLA), Quality Scores, Customer Satisfaction, and Productivity.
• - Demonstrate excellent multitasking abilities while maintaining accuracy, professionalism, and attention to detail.
• - Work effectively in a fast-paced, target-driven, and customer-centric environment.
• - Adhere to organizational policies, quality standards, compliance requirements, and process guidelines.

Candidate Profile

• - Undergraduate and Graduate candidates are eligible to apply.
• - Freshers and experienced candidates with excellent English communication skills are encouraged to apply.
• - Strong verbal and written communication skills are required.
• - Good customer handling, problem-solving, and interpersonal skills.
• - Basic computer proficiency and knowledge of MS Office applications, including MS Excel.
• - Ability to multitask and work efficiently in a dynamic environment.
• - Candidates must be comfortable working in rotational shifts, including night shifts.
• - Immediate joiners and candidates seeking opportunities in International BPO / Customer Support will be preferred.

Perks & Benefits

• - Salary: Up to 2.5 LPA 5 LPA
• - In-hand Salary: 18,000- 45,000
• - Monthly Variable Pay: 2,500- 3,500
• - Attractive Performance-Based Incentives
• - 5 Days Working
• - Rotational Shifts / 24x7 Work Environment
• - Night Shift Opportunities
• - Both-Side Cab Facility
• - Professional Growth and Career Advancement Opportunities

Job Location

• Gurugram