Process Associate - Insurance New

Cogneesol; Mohali; On-site; INR 300,000 - 420,000; Full time

Job summary

Cogneesol, a BPO leader, seeks an Insurance Operations Associate to manage end-to-end insurance back-office and data processing for P&C lines, ensuring client-specific processes and strong client relationships.

The ideal candidate has hands-on insurance operations experience in a BPO/KPO, with leadership skills and a solid understanding of insurance workflows to support policy administration and claims.

Qualifications

• Hands-on experience in insurance operations within a BPO/KPO environment.
• Ability to meet productivity and quality targets.
• Understanding of P&C insurance workflows.

Responsibilities

• Perform insurance back-office tasks such as policy issuance, endorsements, renewals, cancellations, and claims support.
• Process insurance data accurately in client systems while meeting quality and TAT requirements.
• Follow SOPs, SLAs, and client-specific guidelines.
• Maintain confidentiality and timely documentation of work and productivity metrics.

Skills

Leadership

Insurance operations

Data processing

Job description

Job Summary

Insurance Operations Associate will be responsible for managing end-to-end insurance back-office and data processing operations for P&C insurance. The role involves ensuring adherence to client-specific insurance processes, meeting productivity and quality benchmarks, and maintaining strong client relationships. The ideal candidate should have hands‑on experience in insurance operations within a BPO/KPO environment, strong leadership skills, and a deep understanding of insurance workflows.

Key Responsibilities

• Operational Excellence:
  • Perform insurance‑related back‑office tasks such as policy issuance, endorsements, renewals, cancellations, and claims support.
  • Accurately process insurance data in client systems while meeting quality and TAT requirements.
  • Follow defined SOPs, SLAs, and client‑specific insurance guidelines.
  • Validate and update policyholder information and insurance documents..
• Quality and Productivity:
  • Meet assigned productivity, accuracy, and turnaround time targets.
  • Adhere to quality standards and participate in internal quality audits.
  • Rework assigned cases promptly and implement feedback shared by the Team Leader or QA team.
• Compliance and Documentation:
  • Ensure compliance with company policies, data privacy standards, and client requirements.
  • Maintain confidentiality of client and policyholder information.
  • Keep accurate records related to work completed, productivity, and effort tracking.
• Team Collaboration
  • Actively participate in team huddles, training sessions, and knowledge‑sharing activities.
  • Follow attendance, break schedules, and shift adherence guidelines.
  • Support team goals by being flexible during high-volume periods..