Process Associate - Insurance New

Cogneesol; Sahibzada Ajit Singh Nagar; On-site; INR 400,000 - 600,000; Full time

Job summary

Cogneesol is looking for an Insurance Operations Associate in Sahibzada Ajit Singh Nagar, India. The role requires ensuring adherence to client-specific insurance processes, meeting productivity and quality benchmarks, and maintaining strong client relationships. The ideal candidate should possess hands-on experience in insurance operations within a BPO/KPO environment, strong leadership skills, and a deep understanding of insurance workflows. Join Cogneesol to contribute to operational excellence and client satisfaction.

Qualifications

• Hands-on experience in insurance operations within a BPO/KPO environment.
• Strong leadership skills required.
• Deep understanding of insurance workflows.

Responsibilities

• Perform insurance-related back-office tasks including policy issuance, endorsements, renewals, cancellations, and claims support.
• Meet productivity, accuracy, and turnaround time targets.
• Ensure compliance with company policies and data privacy standards.

Skills

Insurance operations experience

Leadership skills

Understanding of insurance workflows

Job description

Insurance Operations Associate

This role involves ensuring adherence to client-specific insurance processes, meeting productivity and quality benchmarks, and maintaining strong client relationships. The ideal candidate should have hands‑on experience in insurance operations within a BPO/KPO environment, strong leadership skills, and a deep understanding of insurance workflows.

Key Responsibilities

• Operational Excellence: Perform insurance‑related back‑office tasks including policy issuance, endorsements, renewals, cancellations, and claims support.
• Quality & Productivity: Meet productivity, accuracy, and turnaround time targets; adhere to quality standards and participate in internal audits; rework assigned cases promptly and implement feedback from the team leader or QA team.
• Compliance & Documentation: Ensure compliance with company policies, data privacy standards, and client requirements; maintain confidentiality of client and policyholder information; keep accurate records related to work completed, productivity, and effort tracking.
• Team Collaboration: Actively participate in team huddles, training sessions and knowledge‑sharing activities; follow attendance, break schedules, and shift adherence guidelines; support team goals by being flexible during high-volume periods.