Process Associate | Freshers | Gurgaon

Wsne Consulting; Gurugram District; On-site; INR 210,000 - 350,000; Full time

Benefits offered by this job

Night Shifts

Lucrative incentives

5 days working

Roster Off

Both side transport facility

Job summary

Wsne Consulting is hiring Customer Service Executives to engage with global clients and ensure a seamless customer experience. The role involves handling calls, emails, and chats, explaining products clearly, and maintaining strong follow-ups to drive satisfaction.

Ideal candidates have excellent English communication, problem-solving and interpersonal skills, and can work in rotational night shifts. Basic computer knowledge and a willingness to learn are expected.

Qualifications

• Excellent verbal and written communication in English.
• Strong negotiation and objection-handling skills.
• Strong problem-solving and interpersonal skills.
• Able to work in rotational shifts, including night shifts.
• Basic computer knowledge.

Responsibilities

• Engage with customers via calls, emails, and chats.
• Explain products and services effectively to clients.
• Maintain strong follow-ups and ensure high customer satisfaction.
• Handle objections, resolve queries, and build long-term client relationships.

Skills

English communication

Night shifts

Rotational shifts

Basic computer knowledge

Problem solving

Interpersonal skills

Negotiation & objection handling

Education

Undergrad/Graduate both can apply

Job description

We are looking for Customer Service Executives to engage with global customer service. The role involves handling international clients, promoting customer satisfaction, and ensuring a seamless customer experience.

Role & responsibilities:

• Engage with customers via calls, emails, and chats.
• Explain products and services effectively to clients.
• Maintain strong follow-ups and ensure high customer satisfaction.
• Handle objections, resolve queries, and build long-term client relationships.
• Required Skills:
• Excellent communication skills in English (verbal & written).

Strong negotiation and objection-handling skills.

• Undergrad/Graduate both can apply
• Excellent verbal and written communication skills in English
• Strong problem-solving and interpersonal skills
• Ability to work in rotational shifts (including night shifts)
• Basic computer knowledge

Salary & Benefits:

• Salary upto 3.50 LPA
• Lucrative incentives
• Night Shifts
• 24*7 Shifts
• 5 days working
• Roster Off
• Both side transport facility.