Process Assistant, INFC Learning and Development

Amazon; Kolkata Metropolitan Area; On-site; INR 240,000 - 420,000; Full time

Job summary

ASSPL in West Bengal is seeking a Process Associate to support training operations and administrative tasks in a fast-paced e-commerce fulfillment environment. You will mentor associates, allocate work, and ensure safety and quality to deliver reliable service to customers.

The role requires basic MS Office skills, a high school diploma, and flexibility to work weekends and shifts. Physical stamina is needed for lifting and standing as part of daily activities across multiple sites.

Qualifications

• 1+ years of Microsoft Office applications experience.
• High school diploma or equivalent.
• Willingness to work weekends, nights, and holidays.

Responsibilities

• Administrative management of associates
• Job allocation to associates
• Monitoring and mentoring of associates on productivity, quality and safety
• Preparing and implementing training and development plans for associates
• Access Management: New hire login creation and permission management
• Shift Coverage: Provide shift-level coverage for training operations and administrative support
• Training Progress Reporting: Track and report training progress across assigned sites

Skills

Microsoft Office

Flexible schedule

Physical stamina

Education

High school diploma or equivalent

Job description

Description

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun.

Description

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun.

Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a Process Associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.

Job Deliverables

• Administrative management of associates
• Job allocation to associates
• Monitoring and mentoring of associates on productivity, quality and safety.
• Preparing and implementing training and development plans for associates

Key job responsibilities

• Access Management : New hire login creation and permission management for new and existing resources
• Shift Coverage : Support Provide shift-level coverage for training operations and administrative support
• Training Progress Reporting : Track and report training progress across assigned sites
• We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.
• As a frontline leader, to understand the ground reality, you will be expected to work with and help associates, which may occasionally include safely lifting heavier items and shipments with required support.
• Work requires the leader to go where value is being created in the operations which involve walking and standing

Basic Qualifications

• 1+ years of Microsoft Office products and applications experience
• 1+ years of Microsoft Office (Word, Excel, and Outlook) experience
• high school diploma or equivalent
• High school or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required

Preferred Qualifications

• Are 21 years of age or older

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ASSPL - West Bengal - D36

Job ID: A10416765