TEAM LEAD (Fulfillment & Operations)

Amazon; Ahmedabad District; On-site; INR 350,000 - 550,000; Full time

Job summary

Amazon in Ahmedabad is seeking a Process Associate to manage daily shift activities, allocate tasks, and mentor associates to maintain productivity, quality, and safety standards. The role emphasizes training development and regular 4M/5S audits, ensuring smooth operations and acting as a stand-in for Area Manager.

Candidates should have a Bachelor's degree and 1+ years in a customer-facing environment within warehousing, logistics or manufacturing, with strong MS Office and Excel skills.

Qualifications

• Bachelor's degree is required.
• 1+ years in customer-facing, warehousing, logistics or manufacturing.
• Proficiency with MS Office and Excel.

Responsibilities

• Daily Management of shift: administrative management of associates and job allocation.
• Monitor productivity, quality and safety; mentor associates and solve queues.
• Prepare and implement training and development plans; conduct 4M and 5S audits; stand-in for Area Manager.

Skills

Customer-facing experience

MS Office

Excel

Education

Bachelor's degree

Job description

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun.

Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.

Job Deliverables:

• Daily Management of shift:
• o Administrative management of associates
• o Job allocation to associates
• o Monitoring and mentoring of associates on productivity, quality and safety.
• o Monitor status of counts and problem solve queues
• Responsible for shift quality and associated action plans
• Preparing and implementing training and development plans for associates
• Conduct a 4M and 5S audit for the respective work stations on a daily basis
• Stand-in for Area Manager.

Key job responsibilities

• Daily Management of shift:
• o Administrative management of associates
• o Job allocation to associates
• o Monitoring and mentoring of associates on productivity, quality and safety.
• o Monitor status of counts and problem solve queues
• Responsible for shift quality and associated action plans
• Preparing and implementing training and development plans for associates
• Conduct a 4M and 5S audit for the respective work stations on a daily basis
• Stand-in for Area Manager.

Basic Qualifications

• Bachelor's degree
• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Experience with Microsoft Office products and applications
• Experience with Excel

Preferred Qualifications

• Speak, write, and read fluently in English

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.