Process Assistant

Amazon; Hyderabad; On-site; INR 300,000 - 500,000; Full time

Job summary

Amazon is seeking a Process Associate to manage a team of associates, ensuring productivity and quality standards are met. The role involves training personnel, monitoring daily operations, and conducting audits to guarantee process compliance. Ideal candidates should be fluent in English and have experience with tools such as Excel, ready to contribute to an inclusive culture that prioritizes customer satisfaction.

Qualifications

• Fluent in English, both written and verbal.
• Experience with Excel is preferred.

Responsibilities

• Daily management of associates including job allocation and monitoring.
• Responsible for ensuring shift quality and conducting audits.
• Prepare and implement training and development plans.

Skills

English fluency

Excel

Job description

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun
Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.

Job Deliverables:
· Daily Management of shift:
o Administrative management of associates
o Job allocation to associates
o Monitoring and mentoring of associates on productivity, quality and safety.
o Monitor status of counts and problem solve queues
· Responsible for shift quality and associated action plans
· Preparing and implementing training and development plans for associates
· Conduct a 4M and 5S audit for the respective work stations on a daily basis
· Stand-in for Area Manager.

BASIC QUALIFICATIONS

- Speak, write, and read fluently in English

PREFERRED QUALIFICATIONS

- Experience with Excel

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.