Process Assistant, Team Leader - Spoke

Amazon; Bengaluru; On-site; INR 350,000 - 650,000; Full time

Job summary

Amazon seeks a Process Associate in Bengaluru to oversee associates in a fast-paced environment, ensuring high quality and efficiency while delivering exceptional customer service. Responsibilities include management of shifts, training, and performance monitoring. The ideal candidate will be fluent in English and have Excel experience.

Qualifications

• Fluent in reading, writing, and speaking English.
• Experience with Excel preferred.

Responsibilities

• Daily management of shift and administrative tasks.
• Monitor and mentor associates for productivity and quality.
• Prepare and implement training and development plans.
• Conduct audits for work stations daily.

Skills

Fluency in English

Tools

Excel

Job description

1 week ago Be among the first 25 applicants

Description

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun

Description

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun

Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.

Job Deliverables

• Daily Management of shift:
• Administrative management of associates
• Job allocation to associates
• Monitoring and mentoring of associates on productivity, quality and safety.
• Monitor status of counts and problem solve queues
• Responsible for shift quality and associated action plans
• Preparing and implementing training and development plans for associates
• Conduct a 4M and 5S audit for the respective work stations on a daily basis
• Stand-in for Area Manager.
  
  

Basic Qualifications

• Speak, write, and read fluently in English
  
  

Preferred Qualifications

• Experience with Excel
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - ASSPL - Karnataka

Job ID: A2998271

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Software Development

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