Process Assistant, UFF FC Ops

Amazon; Kolkata District; On-site; INR 280,000 - 360,000; Full time

Job summary

Amazon ASSPL West Bengal is hiring for a Process Associate to manage daily shift activities, mentor associates, allocate work, and oversee productivity, quality, and safety. You will monitor queues, implement action plans, and conduct 4M/5S audits daily. The role also supports Area Manager duties as needed.

Required are 1+ years of Microsoft Office experience and a high school diploma or equivalent. The position emphasizes hands‑on administration and team coordination in a fast paced environment.

Qualifications

• 1+ years of Microsoft Office products and applications experience.
• 1+ years of Microsoft Office (Word, Excel, and Outlook) experience.
• High school education or equivalent required.

Responsibilities

• Daily Management of shift.
• Administrative management of associates.
• Job allocation to associates.
• Monitoring and mentoring of associates on productivity, quality and safety.
• Monitor status of counts and problem solve queues.
• Responsible for shift quality and associated action plans.
• Preparing and implementing training and development plans for associates.
• Conduct a 4M and 5S audit for the respective work stations daily.
• Stand-in for Area Manager.

Skills

Microsoft Office

Administrative coordination

Education

High school or equivalent

Job description

Description

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We're making history and the good news is we've only just begun

Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.

Job Deliverables

• Daily Management of shift:
• Administrative management of associates
• Job allocation to associates
• Monitoring and mentoring of associates on productivity, quality and safety.
• Monitor status of counts and problem solve queues
• Responsible for shift quality and associated action plans
• Preparing and implementing training and development plans for associates
• Conduct a 4M and 5S audit for the respective work stations on a daily basis
• Stand-in for Area Manager.

Basic Qualifications

• 1+ years of Microsoft Office products and applications experience
• High school or equivalent

Preferred Qualifications

• 1+ years of Microsoft Office (Word, Excel, and Outlook) experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - ASSPL - West Bengal

Job ID: A10453508