Process Assistant, GSF Prime Now (Fulfillment & Operations)

Amazon Inc.; Gurugram District; On-site; INR 250,000 - 350,000; Full time

Job summary

Amazon Inc. is seeking a Process Assistant at an Amazon site in Delhi to join the operations team.

The role involves managing shift-level execution and monitoring associate performance for the assigned site, ensuring readiness at shift start, live floor control and smooth end-of-shift handovers. Responsibilities include daily supervision of associates, task allocation, productivity and safety mentoring, and conducting 4M/5S audits.

Qualifications

• 1+ years of Microsoft Office experience.
• High school diploma or equivalent.
• Work a flexible schedule, including weekends, nights, and holidays.
• Able to lift up to 49 pounds and stand for long shifts.
• Work 40 hours/week with overtime as required.

Responsibilities

• Daily management of shift - start-of-shift readiness, live floor control and end-of-shift handover.
• Administrative management of associates.
• Job allocation to associates based on volume, skill matrix and process priority.
• Monitoring and mentoring of associates on productivity, quality and safety.
• Monitor status of counts and problem solve queues.
• Responsible for shift quality and associated action plans.
• Preparing and implementing training and development plans for associates.
• Conduct a 4M and 5S audit for the respective work stations daily.

Tools

Microsoft Office

Job description

Process Assistant, GSF Prime Now
Process Assistant - Delhi, will be an active member of the operations team at the site. The Process Assistant will be responsible to manage shift-level execution and associate performance for the assigned site.

Key job responsibilities

• Daily management of shift - start-of-shift readiness, live floor control and end-of-shift handover.
• Administrative management of associates.
• Job allocation to associates basis volume, skill matrix and process priority.
• Monitoring and mentoring of associates on productivity, quality and safety.
• Monitor status of counts and problem solve queues.
• Responsible for shift quality and associated action plans.
• Preparing and implementing training and development plans for associates.
• Conduct a 4M and 5S audit for the respective work stations on a daily basis.

Basic Qualifications

• 1+ years of Microsoft Office (Word, Excel, and Outlook) experience
• high school diploma or equivalent
• High school or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required

Preferred Qualifications

• 1+ years of Amazon Amnesty Floor Monitoring experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.