Presales Specialist

Fairdeal Realtors Pvt. Ltd; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

Fairdeal Realtors Pvt. Ltd. is seeking a Lead Specialist to handle and qualify inbound enquiries from marketing campaigns. You will interact with clients, profile leads in the CRM, and coordinate with the sales team to convert inquiries into meetings.

The ideal candidate will know Mumbai geography, communicate effectively, and maintain accurate records. Experience in tele-calling, lead management, or marketing coordination is preferred.

Qualifications

• Graduate in any discipline (Marketing/Business preferred)
• 1–3 years of experience in tele-calling, lead management, or marketing coordination
• Experience in real estate or service industry is an added advantage

Responsibilities

• Manage and respond to enquiries generated through marketing portals and campaigns
• Make outbound calls to verify details and understand requirements
• Accurately capture client requirements and profile them in the CRM
• Schedule meetings between clients and sales representatives
• Ensure timely follow-ups on missed or unanswered calls
• Maintain complete records of all client interactions in the CRM
• Qualify enquiries and assign to sales personnel based on needs and history
• Coordinate with sales team to ensure meetings are conducted
• Track and follow up on assigned leads to support conversions

Skills

Mumbai geography

Communication

Interpersonal skills

Upselling

CRM familiarity

Sales basics

Education

Graduate

Job description

Role Summary (Straight Talk):

Lead Specialist will be responsible for handling and qualifying inbound enquiries generated

through various marketing channels. The role involves client interaction, lead profiling, coordination with the sales team, and ensuring smooth conversion of enquiries into meetings.

Key Responsibilities

• Manage and respond to enquiries generated through marketing portals and campaigns
• Make outbound calls to prospective clients to verify details and understand their requirements
• Accurately capture client requirements and profile them in the CRM system
• Schedule meetings (virtual or physical) between clients and relevant sales representatives
• Ensure timely follow-ups on missed or unanswered calls
• Maintain complete and updated records of all client interactions in the CRM
• Qualify enquiries and assign them to the appropriate sales personnel based on client needs and past history (if any)
• Coordinate closely with the sales team to ensure meetings are successfully conducted
• Track and follow up on assigned leads to support conversion efforts

Key Skills & Requirements

• 1. Strong knowledge of Mumbai geography, locations, and mapping (mandatory)
• 2. Ability to understand client location preferences and align them with suitable areas
• 3. Strong communication and interpersonal skills
• 4. Good Upselling and client handling abilities
• 5. Familiarity with CRM systems and data management
• 6. Basic understanding of sales and marketing processes

Preferred Qualifications

• 1. Graduate in any discipline (Marketing/Business preferred)
• 2. 1–3 years of experience in tele-calling, lead management, or marketing coordination
• 3. Experience in real estate or service industry is an added advantage