Pre- Sales Lead

Truva; Mumbai; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Truva in Mumbai, India seeks a pro to own the end-to-end pre-sales funnel, train both in-house and outsourced teams, and optimize customer journeys using CRM, AI calling, and chatbots. The role emphasizes a data-driven approach, collaboration with growth and sales, and delivering high-quality customer interactions.

The ideal candidate will manage touch-points across channels, drive conversions, and continuously refine targets and outcomes with cross-functional teams.

Qualifications

• Sales mindset with ability to drive lead-to-visit conversions and own presales funnel.
• Experience or comfort with tech/product to build and scale tools like CRM, AI calling, and chatbots.
• Leads callers, ensures quick, high-quality customer service and CX focus.

Responsibilities

• Own the end-to-end pre-sales funnel from first contact to sales handoff.
• Manage and train in-house and outsourced pre-sales teams to drive conversions.
• Build and manage touch-points and journeys (AI + human calling, email, text) and CRM systems for speed and conversion.
• Collaborate with growth and sales to refine targets and outcomes.

Skills

Sales mindset

Team leadership

CX-focused

Data-driven

Tools

CRM systems

AI calling

Chatbots

Job description

Own the end-to-end pre-sales funnel — from first contact to sales handoff

Manage and train in-house + outsourced pre-sales team to drive conversions

Build and manage innovative touch-points and journeys (AI + human calling, email, text) and CRM systems for speed and conversion

Work closely with growth and sales to refine targets, journeys, and outcomes

Requirements

Sales mindset - drives lead-to-visit conversions owning the presales funnel.

Comfortable working with tech/product - to build, improve, and scale tools like CRM, AI calling, and chatbots.

Team & CX focus - leads callers and ensures every customer gets quick, high-quality service.

Data-driven - tracks conversion metrics and works with sales and growth to improve results.