Presales Executive

GoBabyGo ApS; Bengaluru; Vor Ort; INR 300.000 - 420.000; Vollzeit

Zusammenfassung

GoBabyGo ApS in Bengaluru is seeking a Pre-Sales Agent to manage assigned leads, engage customers via calls, qualify opportunities, and schedule meetings with the Sales team.

You will maintain lead status in the CRM, follow up consistently, and strive to improve lead-to-appointment conversions in a fast-paced, target-driven environment.

Qualifikationen

• Experience with lead management in a Pre-Sales or sales support context.
• Proven ability to schedule and convert leads into meetings.
• Comfort handling basic customer queries and objections.

Aufgaben

• Call assigned leads and ensure timely first contact.
• Understand customer requirements and qualify leads.
• Maintain regular follow-ups with interested customers.
• Schedule appointments as per daily targets.
• Confirm appointments and ensure customers join and attend scheduled meetings.
• Manage the lead journey from lead assignment till meeting attended.
• Follow up on missed, cancelled and rescheduling appointments.
• Achieve daily calling, connected calls and talk-time targets.
• Achieve appointment and completed-meeting targets.
• Maintain accurate lead status, follow-ups and dispositions in CRM.
• Ensure minimum lead leakage through timely follow-ups and proper tracking.
• Coordinate with TLs and Sales Managers for appointments.
• Handle basic customer queries and objections professionally.
• Maintain high-quality customer interactions and follow company calling processes.
• Escalate high-potential leads and issues to the TL.
• Contribute towards improving lead-to-appointment and appointment-to-meeting conversion.

Kenntnisse

Lead qualification

CRM skills

Communication

Follow-up

Target driven

Problem solving

Tools

CRM software

Jobbeschreibung

Department: Pre-Sales

Reporting To: Team Leader/ Manager Pre-Sales

Experience: 0–3 Years

Role Overview

The Pre-Sales Agent will be responsible for managing assigned leads, engaging customers through calls, generating and scheduling appointments, and ensuring customers attend the scheduled meeting with the Sales team.

Key Responsibilities / KRAs

• Call assigned leads and ensure timely first contact.
• Understand customer requirements and qualify leads.
• Maintain regular follow-ups with interested customers.
• Schedule appointments as per daily/monthly targets.
• Confirm appointments and ensure customers join and attend the scheduled meeting.
• Manage the lead journey from lead assignment till meeting attended.
• Follow up on missed, cancelled and rescheduling appointments.
• Achieve daily calling, connected calls and talk-time targets.
• Achieve daily/weekly/monthly appointment and completed-meeting targets.
• Maintain accurate lead status, follow-ups and dispositions in CRM.
• Ensure minimum lead leakage through timely follow-ups and proper tracking.
• Coordinate with TLs and Sales Managers for appointments and customer requirements.
• Handle basic customer queries and objections professionally.
• Maintain high-quality customer interactions and follow company calling processes.
• Escalate high-potential leads, customer concerns and critical issues to the TL.
• Contribute towards improving lead-to-appointment and appointment-to-meeting conversion.

Key Performance Metrics

• Calls Dialed
• Connected Calls & Connect %
• Total / Net Talk Time
• Follow-ups Completed
• Appointments Scheduled
• Appointment Target Achievement
• Completed Meetings
• Meeting Attendance %
• Lead-to-Appointment Conversion %
• CRM Accuracy
• Call Quality / Customer Experience

Skills Required

• Good communication and convincing skills
• Strong follow-up and customer-handling ability
• Target-oriented and disciplined approach
• Good listening and objection-handling skills
• Basic computer/CRM knowledge
• Ability to work in a fast-paced, target-driven environment

Core Accountability

“Own every assigned lead and convert it into a qualified, scheduled and successfully attended customer meeting for the Sales team.”