Patient Counselor

Pravaayu Healthcare; Thane; On-site; INR 167,000 - 290,000; Full time

Job summary

Pravaayu Healthcare in Thane, Maharashtra, is seeking a proactive Clinic Receptionist to greet patients, manage appointments, register patient details, and support providers with routine administrative tasks. The ideal candidate will keep the waiting area organized and ensure smooth front-desk operations.

You will handle phone and email inquiries, process payments, maintain patient records, and contribute to patient follow-ups and satisfaction.

Qualifications

• Strong communication and customer service skills.
• Attention to detail in data entry and billing.
• Ability to manage multiple tasks in a clinic environment.

Responsibilities

• Greet patients and visitors at the clinic.
• Schedule, reschedule, and cancel appointments.
• Register new patients and update medical history.
• Assist with check-in and check-out processes.
• Provide information about services and pre-appointment instructions.
• Answer phone calls and respond to emails with inquiries.
• Process payments and handle basic billing questions.
• Maintain waiting room cleanliness and comfort.
• Provide general administrative support (filing, data entry, records).
• Support healthcare providers with administrative tasks.
• Conduct follow-up calls to check patient satisfaction.

Skills

Patient communication

Multitasking

Organizational skills

Phone & email handling

Billing basics

Data entry

Inventory management

Grooming & appearance

Convincing patients

Tools

Scheduling system

Job description

Job description

• Patient Reception: Greet patients and visitors warmly as they enter the clinic, creating a friendly and welcoming atmosphere.


• Appointment Management: Schedule, reschedule, and cancel patient appointments using the clinic's scheduling system, taking into account provider availability.


• Patient Registration: Collect and update patient information, including contact details and medical history.


• Check-In and Check-Out: Assist patients with the check-in process upon arrival and check-out after their appointments, ensuring accuracy and efficiency.


• Patient Assistance: Provide information about clinic services, procedures, and any pre-appointment instructions to patients.


• Phone and Email Communication: Answer phone calls and respond to emails from patients, addressing inquiries, scheduling, and providing information.


• Billing and Payment: Collect fees and process payments, as well as handle basic billing inquiries.


• Waiting Room Management: Keep the waiting area clean, organized, and comfortable for patients, ensuring a pleasant environment.


• Administrative Support: Assist with administrative tasks, such as filing, data entry, and maintaining patient records.


• Provider Support: Assist healthcare providers with administrative tasks and preparations as needed.


• Follow-Up: Conduct follow-up calls to check on patient satisfaction and address any post-visit concerns.


• Adherence to Clinic Policies: Follow clinic policies and guidelines for patient service and care.


• Inventory Management: Monitor and maintain office supplies and medical inventory, ensuring that necessary materials are stocked and readily available for clinic operations.


• Grooming and Appearance: Maintain a clean, professional appearance that reflects the clinic's standards.


• Convincing Patients: Convincing patients for purchasing packages & selling them.

Strong organizational and multitasking skills, Communication, Convincing Patients