Walk-in | Receptionist

Vedanta Super Speciality Center; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Vedanta Super Speciality Center in Bengaluru invites a capable administrative professional to manage patient check-in, scheduling, billing, and communications. You will ensure smooth front-desk operations in a busy healthcare setting.

You will handle multi-line calls, coordinate with nurses and doctors, maintain patient records, and uphold confidentiality while delivering high-quality service. 2+ years of relevant experience and a patient-centric approach are preferred.

Qualifications

• Minimum 2 years of admin or customer service experience.
• Experience in healthcare setting preferred.
• Strong emotional intelligence and de-escalation skills.
• Ability to handle varied shifts including weekends/holidays.

Responsibilities

• Greet patients, verify identity, collect forms, and direct to departments.
• Answer phones, screen inquiries, take messages, route calls to staff.
• Schedule appointments and send reminders.
• Collect co-pays/balances and reconcile daily cash.
• Maintain confidentiality and escalate urgent issues.

Skills

Patient service

Healthcare administration

Phone handling

Billing & records

Confidentiality

Job description

Role & responsibilities

• Patient Check-In & Welcome: Greet patients and visitors warmly, verify identity, collect registration or insurance forms, and direct people to the appropriate department. [1, 2, 3]
• Call & Message Management: Answer multi-line phones, screen inquiries, take messages, and route calls to nurses, doctors, or administrative staff.
• Scheduling: Book, reschedule, or cancel patient appointments and send out reminders.
• Billing & Records: Collect co-pays or balances, reconcile daily cash collections and handle paperwork securely.
• Emergency & Policy Compliance: Escalate urgent medical concerns immediately and maintain strict confidentiality

Preferred candidate profile

• Experience: 2+ years of administrative or customer service experience, ideally in a healthcare setting like a hospital, clinic, or busy private practice.
• Soft Skills: High emotional intelligence, de-escalation skills for anxious or upset patients, and strong attention to detail under pressure.
• Availability: Flexibility to work varied shifts, including early mornings, evenings, weekends, or holidays, as hospitals operate 24/7.