Patient Care Coordinator

Drlogy; India; On-site; INR 300,000 - 500,000; Full time

Job summary

Drlogy is seeking a compassionate and organized Patient Care Coordinator to manage patient interactions and improve care coordination. In this role, you will be responsible for scheduling appointments and facilitating communication between patients, doctors, and healthcare teams.

The ideal candidate will excel in patient support, treatment coordination, and ensure adherence to hospital protocols. This position aims to enhance patient satisfaction and provide seamless healthcare experiences.

Qualifications

• Compassionate and organized with a focus on patient care.
• Skilled in documentation and ensuring compliance with quality standards.
• Adept at addressing patient concerns and improving satisfaction.

Responsibilities

• Coordinate patient appointments, consultations, and follow-up schedules.
• Act as a primary point of contact for patients and their families.
• Ensure compliance with hospital policies and patient safety standards.

Skills

Patient support

Treatment coordination

Documentation skills

Service excellence

Communication

Job description

Compassionate and organized Patient Care Coordinator responsible for managing patient interactions, care coordination, appointment scheduling, and communication between patients, doctors, and healthcare teams. Skilled in patient support, treatment coordination, documentation, and service excellence. Adept at ensuring smooth patient journeys, improving satisfaction, addressing concerns, and facilitating timely healthcare services while maintaining compliance with hospital protocols and quality standards.

• Coordinate patient appointments, consultations, and follow-up schedules.
• Act as a primary point of contact for patients and their families.
• Support smooth coordination between doctors, nurses, and healthcare departments.
• Assist patients with admission, discharge, and treatment-related processes.
• Provide information regarding procedures, services, and treatment plans.
• Monitor patient progress and ensure timely care coordination.
• Address patient concerns, complaints, and service-related issues professionally.
• Maintain accurate patient records, communication logs, and documentation.
• Coordinate diagnostic tests, procedures, and specialist referrals.
• Ensure timely communication of treatment updates and appointment reminders.
• Support billing, insurance, and administrative coordination when required.
• Promote patient satisfaction and quality healthcare experiences.
• Ensure compliance with hospital policies, confidentiality, and patient safety standards.
• Collaborate with multidisciplinary teams for seamless patient care delivery.
• Participate in service improvement initiatives to enhance patient support and operational efficiency.