Patient Coordinator

Indira Ivf Hospital; Muzaffarpur, Paschim Bardhaman; On-site; INR 180,000 - 300,000; Full time

Job summary

Indira Ivf Hospital is seeking a front desk executive to warmly welcome patients and visitors, schedule appointments, and coordinate with doctors and support staff to ensure smooth patient care. You will handle registrations, documentation, and follow-ups, while maintaining confidentiality and delivering friendly service.

The role requires strong communication and interpersonal skills, plus good coordination and follow-up capabilities to achieve patient satisfaction targets.

Qualifications

• Graduation is required.
• Excellent verbal and written communication skills.
• Strong interpersonal and coordination abilities.

Responsibilities

• Welcome and assist patients and visitors at the clinic/hospital.
• Schedule, reschedule, and confirm patient appointments.
• Coordinate consultations, investigations, and treatment procedures.
• Explain treatment processes, packages, and required documentation to patients.
• Maintain accurate patient records and update information in the system.
• Handle patient queries, concerns, and feedback professionally.
• Coordinate with doctors, nurses, laboratory, and billing teams for seamless patient care.
• Ensure completion of registration, consent forms, and other required documents.
• Follow up with patients regarding appointments, treatments, reports, and pending payments.
• Manage patient admission and discharge processes when required.
• Maintain confidentiality of patient information as per organizational policies.
• Support patient counseling activities and achieve patient satisfaction targets.
• Prepare daily and monthly reports related to patient appointments and conversions.

Skills

Strong communication

Interpersonal skills

Coordination & follow-up

Education

Any Graduate

Job description

Role & responsibilities

• Welcome and assist patients and visitors at the clinic/hospital.
• Schedule, reschedule, and confirm patient appointments.
• Coordinate consultations, investigations, and treatment procedures.
• Explain treatment processes, packages, and required documentation to patients.
• Maintain accurate patient records and update information in the system.
• Handle patient queries, concerns, and feedback professionally.
• Coordinate with doctors, nurses, laboratory, and billing teams for seamless patient care.
• Ensure completion of registration, consent forms, and other required documents.
• Follow up with patients regarding appointments, treatments, reports, and pending payments.
• Manage patient admission and discharge processes when required.
• Maintain confidentiality of patient information as per organizational policies.
• Support patient counseling activities and achieve patient satisfaction targets.
• Prepare daily and monthly reports related to patient appointments and conversions.

Preferred candidate profile

• * Any Graduate
• * Strong communication skills
• * Good interpersonal skills
• * Good coordination and follow up skills