Doctor's Assistant/Patient Coordinator

2070Health; Mumbai; On-site; INR 279,000 - 446,400; Full time

Job summary

2070Health in Mumbai is seeking a Doctor’s Assistant / Patient Coordinator to enhance patient care and support oncology consultants. The role involves managing doctors' schedules, coordinating patient appointments, and facilitating smooth communication with hospital teams to ensure an efficient treatment process.

The ideal candidate exhibits strong communication skills in English and Hindi, holds coordination experience, and is proficient in basic computer skills. This opportunity offers an engaging environment focused on improving patient experiences.

Qualifications

• Prior experience in hospital or clinic coordination is preferred.

Responsibilities

• Manage the doctor’s daily OPD, consultation, and surgery schedules.
• Coordinate patient appointments, follow-ups, and communication.
• Assist in converting OPD consultations into procedures or IPD admissions.
• Coordinate admissions planning, IPD scheduling, and OT bookings.
• Assist with insurance pre-authorisation processes and required documentation.
• Maintain patient records, follow‑up trackers, and scheduling updates.
• Ensure a smooth and positive patient experience throughout the treatment journey.

Skills

Strong communication skills in English and Hindi

Excellent coordination and organisational abilities

Basic computer proficiency (MS Excel and hospital systems preferred)

Ability to handle patient interactions with empathy and professionalism

Job description

Role Overview

SSO Cancer Hospital is seeking a Doctor’s Assistant / Patient Coordinator to support oncology consultants in managing schedules, coordinating patient care, and ensuring a seamless treatment journey. The role involves close interaction with patients, doctors, and hospital departments, with a focus on operational efficiency and patient experience.

Key Responsibilities

Doctor Schedule Management

• Manage the doctor’s daily OPD, consultation, and surgery schedules
• Ensure optimal time utilization and coordination across multiple locations

Patient Coordination

• Coordinate patient appointments, follow-ups, and communication
• Ensure smooth patient flow during OPD hours
• Act as a single point of contact between patients and hospital teams

Treatment Planning and Conversion Support

• Assist in converting OPD consultations into procedures or IPD admissions
• Follow up with patients regarding diagnostics, treatment decisions, and surgery scheduling

IPD and OT Coordination

• Coordinate admissions planning, IPD scheduling, and OT bookings
• Liaise with billing, nursing, and hospital departments for seamless execution

Insurance and Documentation

• Assist with insurance pre‑authorisation processes and required documentation
• Coordinate charity cases and ensure completion of approvals and documentation

Data Management and Tracking

• Maintain patient records, follow‑up trackers, and scheduling updates
• Ensure accurate and timely data entry in internal systems

Patient Experience and Feedback

• Ensure a smooth and positive patient experience throughout the treatment journey
• Collect patient feedback and encourage reviews for the doctor and centre

Qualifications

• Strong communication skills in English and Hindi
• Excellent coordination and organisational abilities
• Basic computer proficiency (MS Excel and hospital systems preferred)
• Prior experience in hospital or clinic coordination is preferred
• Ability to handle patient interactions with empathy and professionalism