Patient Coordinator

Indira Ivf Hospital; Ahmedabad District; On-site; INR 250,000 - 420,000; Full time

Job summary

Indira Ivf Hospital is seeking a Patient Services Coordinator to join our front desk team. You will welcome patients, manage appointments, and coordinate consultations, investigations, and treatments to ensure smooth visit flow.

You will explain treatment processes and required documentation, maintain accurate records, address queries, and coordinate with doctors, nurses, laboratory, and billing teams to deliver high-quality patient care. Confidentiality and patient satisfaction are essential.

Responsibilities

• Welcome and assist patients and visitors at the clinic/hospital.
• Schedule, reschedule, and confirm patient appointments.
• Coordinate consultations, investigations, and treatment procedures.
• Explain treatment processes, packages, and required documentation to patients.
• Maintain accurate patient records and update information in the system.
• Handle patient queries, concerns, and feedback professionally.
• Coordinate with doctors, nurses, laboratory, and billing teams for seamless patient care.
• Ensure completion of registration, consent forms, and other required documents.
• Follow up with patients regarding appointments, treatments, reports, and pending payments.
• Manage patient admission and discharge processes when required.
• Maintain confidentiality of patient information as per organizational policies.
• Support patient counseling activities and achieve patient satisfaction targets.
• Prepare daily and monthly reports related to patient appointments and conversions.

Job description

Role & responsibilities

• Welcome and assist patients and visitors at the clinic/hospital.
• Schedule, reschedule, and confirm patient appointments.
• Coordinate consultations, investigations, and treatment procedures.
• Explain treatment processes, packages, and required documentation to patients.
• Maintain accurate patient records and update information in the system.
• Handle patient queries, concerns, and feedback professionally.
• Coordinate with doctors, nurses, laboratory, and billing teams for seamless patient care.
• Ensure completion of registration, consent forms, and other required documents.
• Follow up with patients regarding appointments, treatments, reports, and pending payments.
• Manage patient admission and discharge processes when required.
• Maintain confidentiality of patient information as per organizational policies.
• Support patient counseling activities and achieve patient satisfaction targets.
• Prepare daily and monthly reports related to patient appointments and conversions.