Patient Care Officer

Jupiter Hospital; Indore District; On-site; INR 200,000 - 320,000; Full time

Job summary

Jupiter Hospitals Projects Private Limited in Indore invites a Front Office Executive to assist patients, direct visitors, provide information on hospital facilities, and support OPD operations.

The role involves handling phone calls, scanning documents into HIS, managing complaints, and coordinating with departments to guide patients to services and report collection. Ideal candidates have Graduation or equivalent and are ready to work in a busy hospital environment.

Responsibilities

• Assist patients with wheelchair facility.
• Help visitors with IP patient details during visiting hours/ at any time needed.
• Provide information on hospital facilities and services.
• Scan & upload consultation sheets in HIS after each consultation & follow-up.
• Maintain cluster keys.
• Stay updated with doctor leaves & circulars.
• Transfer & connect all phone calls.
• Provide hospital staff assistance with phone numbers.
• Receive written complaints from patients.
• Handle OPD related enquiries via telephone and in person.
• Provide information on OPD.
• Provide information on Health Check Packages.
• Provide information on Diagnostic Services.
• Provide information on OPD timings.
• Direct to concerned department for the service.
• Assist in where to collect reports.

Skills

Graduation/Equivalent

Others

Job description

Entity Jupiter Hospitals Projects Private Limited

Department Front Office

Cost Center Front Office

Country India

Functional Area --

Skills

Skill

• Graduation/Equivalent Course
• Others

Working Language

Job Description

• Assist patients with wheelchair facility.
• Help visitors with IP patient details during visiting hours/ at any time needed.
• Providing appropriate information on all hospital facilities and services.
• Shall scan & upload in HIS, the consultation sheets, after every consultation & Follow up is done.
• Taking care of cluster keys.
• Being up-to-date with Doctors leave & the respective circulars.
• Transferring & connecting all phone calls.
• Providing hospital staff assistance with phone no’s
• Receiving written complaints of patients.
• Shall handle OPD related enquiries- Telephonic and personal.
• Shall give information on OPD.
• Shall give information on Health Check Packages.
• Shall give information on Diagnostic Services.
• Shall give information on OPD timings.
• Shall direct to the concerned department for the service.
• Shall help regarding where to collect the reports.