Customer Care Officer

Apollo Hospitals; Ahmedabad District; Vor Ort; INR 180.000 - 240.000; Vollzeit

Zusammenfassung

Apollo Hospitals Ahmedabadis seeking a courteous Front Desk/Reception associate to greet patients and visitors, answer queries, and guide them to the appropriate departments for smooth OPD operations.

The role demands clear communication, basic knowledge of medical terminology for billing, strict adherence to JCI protocols, and coordination across departments. Immediate joinee encouraged.

Qualifikationen

• Greet patients/visitors politely and answer queries.
• Apply basic medical terminology to ensure correct billing entries.
• Coordinate with departments to ensure smooth OPD operations.
• Adhere to JCI protocols and hospital policies.
• Demonstrate tact in emergencies and language barriers handling.

Aufgaben

• Greet the patient/relatives/guest in a polite manner.
• Answer queries and provide information to visitors and patients at the counter or on the phone, guiding them accordingly.
• Understand and apply medical terminology for accurate billing entries.
• Coordinate with all departments for smooth reception/OPD functioning.
• Admit patients promptly to minimize waiting times.
• Arrange PCA to drop patients to rooms/ward/OPD.
• Prepare monthly data and reports.
• Courier patient reports upon request.
• Handle language barriers, especially with international patients.

Kenntnisse

Customer service

Communication skills

Medical terminology

Coordination

Policy compliance

Emergency judgment

Jobbeschreibung

Role & responsibilities

• Greet the patient/relatives/guest in a polite manner.
• To answer queries and provide information to visitors & patient coming at the counter or on telephone , determine their needs and guide them accordingly
• To understand and apply knowledge of medical terminology to make accurate bill in terms of correct entry
• To coordinate with all the departments for smooth functioning of reception/OPD
• To follow protocol strictly as per JCI
• To admit patients as soon as possible to avoid delay and reduce waiting time
• To arrange PCA to drop patients to room/ ward/OPD
• To make monthly data and submit it periodically
• To courier patient report whenever patient gives request
• To exercise high degree of tact and poise and to overcome language barriers especially when dealing with international patients.
• To submit credit bills regularly
• To think independently and exercise ones own judgment in determining actions during emergencies and challenging situations. For E.g. If a patient needs emergency attention, the staff should sense that and send the patient immediately to EMR
• To have sympathetic approach towards patients/relatives at all times
• To actively participate in all quality and patient safety improvement activities across the organization
• To participate comprehensively in all quality program
• Any other jobs assigned by superior.

Preferred candidate profile

immediate joinee