Junior Officer patient care-OPD

PeopleStrong; Pune District; On-site; INR 180,000 - 300,000; Full time

Job summary

PeopleStrong in Pune, Maharashtra seeks a Front Office Billing Executive to manage daily bill distribution and patient billing. You will coordinate discharge formalities with the floor RMO, ensure timely discharge, and handle billing queries from patients and relatives with clear communication.

You will also ensure discharge summaries and all billing entries are completed, coordinating with OT, Blood Bank, pathology, and radiology as needed.

Qualifications

• Graduation or equivalent educational background required.
• Strong communication and customer service skills desired.

Responsibilities

• Daily bill distribution and patient billing settlement.
• Coordinate discharge formalities with floor RMO and ensure timely completion.
• Counsel patients/relatives on billing procedures and protocol.
• Handle patient/relative queries related to billing and communicate resolutions.
• Ensure discharge summary is ready and all billing entries are completed.
• Coordinate with OT, Blood Bank, pathology, radiology for pending entries as needed.
• Guide Cash and TPA patients on settlements and explain waiting times.
• Escalate complaints to seniors when resolution is not immediate.

Skills

Graduation/Equivalent Course

Job description

Function Pune

Department Front Office

Cost Center OPD

Country India

State Maharashtra

District Pune

Functional Area --

Skills

Graduation/Equivalent Course

Others

Working Language

Job Description

• DAILY BILL DISTRIBUTION
• Make sure that every patient will get daily bill
• Any quires related to billing resolved it and has to communicate to patient / relative.
• Counseled patient / relative for outstanding protocol.
• COORDINATE THE DISCHARGE FORMALITIES
• Start discharge formalities once it gets conformed by floor RMO and get complete with in 30 mints.
• Checked with Staff nurse that all unused medicine has to be return to pharmacy
• Checked that Discharge summary has to be ready.
• Completes all the billing entries.
• Checked form OT, Blood Bank, pathology, radiology ( if any entries pending)
• Cash Patient - Guide the relative for billing settlement to customer support
• TPA Patient - checks the statues with the TPA Department and explain patient for waiting time, other formalities etc.
• Keep Report file ready for hand over once he/ she settled the bill. With pending report slip.
• Intimate RMO to explain the summary
• ANSWERED THE PATIENT’S / RELATIVE QUIRES
• Understand the patient’s / relative’s problem, quires, issues.
• Explain them procedure/ protocol if any confusion( as per the guide lines)

If any complaint - understand and try to solve it. Give patient proper explanation, make assured that complaint resolved. If it is not in the capacity escalated the issue to the Seniors ( Executive, floor Manager, RMO in charge , Nurse Manger, Billing Manger)Escalation of the issue has same day (as early as possible)