Patient Care Officer-Customer Support

Jupiter Hospital; Thane; On-site; INR 200,000 - 300,000; Full time

Job summary

PeopleStrong in Thane, Maharashtra, seeks a Front Office assistant to support hospital operations. You will assist patients, manage OPD inquiries, and coordinate with departments to provide information on services and packages.

Role involves handling visits, telephonic inquiries, and maintaining patient documentation, while staying updated with doctor leave schedules and hospital circulars.

Qualifications

• Graduation or equivalent course completed.
• Excellent communication and interpersonal skills.
• Customer service orientation and empathy.

Responsibilities

• Assist patients with wheelchair facility.
• Help visitors with IP patient details during visiting hours.
• Provide information on hospital facilities and services.
• Scan and upload consultation sheets in HIS after each consultation and follow-up.
• Manage cluster keys and stay updated with doctors leave and circulars.
• Handle OPD related enquiries by telephonic and in-person means.
• Provide information on OPD timings and health check packages.
• Direct visitors to the concerned department for required services.

Skills

Graduation/Equivalent Course

Others

Job description

Function Thane

Department Front Office

Cost Center Customer Support

Country India

State Maharashtra

District Thane

Functional Area --

Skills

Skill

Graduation/Equivalent Course

Others

Working Language

Job Description

Assist patients with wheelchair facility.

Help visitors with IP patient details during visiting hours/ at any time needed.

Providing appropriate information on all hospital facilities and services.

Shall scan & upload in HIS, the consultation sheets, after every consultation & Follow up is done.

Taking care of cluster keys.

Being up-to-date with Doctors leave & the respective circulars.

Transferring & connecting all phone calls.

Providing hospital staff assistance with phone no’s

Receiving written complaints of patients.

Shall handle OPD related enquiries- Telephonic and personal.

Shall give information on OPD.

Shall give information on Health Check Packages.

Shall give information on Diagnostic Services.

Shall give information on OPD timings.

Shall direct to the concerned department for the service.

Shall help regarding where to collect the reports.