Officer Patient Care-Front Office

Jupiter Hospital; Thane; On-site; INR 350,000 - 480,000; Full time

Job summary

Jupiter Hospital in Thane is seeking a front desk professional to serve as the first point of contact for OPD patients, ensuring smooth registration, appointment coordination, and courteous service in NABH-compliant operations.

The role requires 1–3 years in hospital front office or customer service, with familiarity in hospital billing systems and HIS. Excellent communication and data-entry skills are essential.

Qualifications

• Graduate in any discipline; Healthcare Administration preferred.
• 1–3 years in hospital front office or customer service.
• Familiarity with hospital billing systems and HIS preferred.
• Strong communication and data entry skills; empathetic approach.

Responsibilities

• Register and update patient records accurately.
• Schedule and manage OPD appointments.
• Guide patients on doctor availability and waiting times.
• Greet and assist patients and visitors.
• Direct patients to consultation rooms and services.
• Generate OPD bills and collect payments.
• Verify insurance/TPA details where applicable.
• Maintain data in HIS and ensure confidentiality.

Skills

Communication skills

Customer service

Data entry

Empathy

Multitasking

Patient care

Education

Graduation in any discipline

Healthcare Administration preferred

Tools

Hospital Information System (HIS)

Job description

Graduate in any discipline (Healthcare Administration preferred).

Professional Experience

1 –3 years of experience in hospital front office or customer service role.

Familiarity with hospital billing systems and HIS preferred.

Role Purpose

To serve as the first point of contact for patients visiting the OPD, ensuring smooth registration, appointment coordination, billing support, and a courteous, patient-friendly experience in compliance with National Accreditation Board for Hospitals & Healthcare Providers (NABH) standards.

Key Responsibilities

• Register new patients and update existing patient records accurately.
• Schedule, reschedule, and manage OPD appointments.
• Guide patients regarding doctor availability and waiting time.
• Greet patients and visitors politely and provide necessary guidance.
• Direct patients to consultation rooms, diagnostics, or service areas.
• Assist elderly, disabled, or first‑time visitors.
• Generate OPD bills and collect payments as per hospital policy.
• Verify insurance/TPA details where applicable.
• Ensure accurate receipts and financial documentation.
• Maintain orderly patient flow and manage waiting areas.
• Coordinate with doctors, nurses, and diagnostics for smooth consultations.
• Inform patients of delays or schedule changes.

5. Documentation & Data Accuracy

• Ensure accurate data entry into the Hospital Information System (HIS).
• Maintain confidentiality of patient information.
• File and manage required OPD records.
• Handle patient queries and concerns with empathy and professionalism.
• Escalate complaints or service issues promptly.
• Promote a welcoming and supportive environment.

7. Compliance & Safety

• Follow NABH guidelines and hospital protocols.
• Adhere to safety, privacy, and infection control policies.
• Excellent communication & interpersonal skills
• Basic computer proficiency & data entry skills
• Ability to manage high patient volumes calmly
• Professional appearance and conduct

Key Relationships

• External: communicates with patients and their families.
• Internal: coordinates with Consultants, nurses, billing, TPA, and OT.

Key Relationships

• External: communicates with patients and their families.
• Internal: coordinates with Consultants, nurses, billing, TPA, and OT.

Please Note: Job description is only a general guideline and will change depending on the organizational requirement.