Guest Relationship Officer

DR.KAMAKSHI MEMORIAL HOSPITAL PVT. LTD., (Inst. Code - 381) CHENNAI; Chennai District; On-site; INR 167,400 - 223,200; Full time

Job summary

DR.KAMAKSHI MEMORIAL HOSPITAL PVT. LTD. in Chennai seeks an individual for front office operations. This role involves patient registration, appointment management, billing, and providing exceptional service to patients and visitors. Candidates should have experience in handling hospital information systems and good communication skills. The position requires coordination with multiple departments to ensure smooth operations. If you are dedicated to patient care and effective service delivery, join us in making a difference.

Qualifications

• Experience in patient registration and admission processes.
• Strong communication skills for handling calls and inquiries.
• Ability to manage billing and payment transactions accurately.

Responsibilities

• Register patients in the Hospital Information System (HIS).
• Schedule and manage doctor appointments.
• Generate OP bills and collect payments.
• Greet and assist patients and visitors professionally.
• Coordinate with various hospital departments.
• Maintain proper records related to front office activities.

Job description

Job Description

1. Patient Registration & Admission Register patients in the Hospital Information System (HIS). Handle OP/IP registration, admission, and discharge coordination. Verify patient details and maintain accurate records.
2. Appointment & Call Handling Schedule and manage doctor appointments. Attend and respond to incoming calls and patient inquiries. Provide information about hospital services, consultants, and timings.
3. Billing & Payment Handling Generate OP bills and collect payments. Handle cash, card, and digital transactions accurately. Issue receipts and maintain transaction records.
4. Patient Service & Support Greet and assist patients and visitors in a professional and courteous manner. Guide patients to appropriate departments and services. Handle patient concerns and escalations when required.
5. Coordination Coordinate with doctors, nursing staff, billing, and other departments. Ensure smooth patient flow within the hospital.
6. Documentation & Compliance Maintain proper records and reports related to front office activities. Ensure adherence to hospital policies, customer service standards, and NABH guidelines.