Officer Patient Care

PeopleStrong; Thane; On-site; INR 167,000 - 279,000; Full time

Job summary

PeopleStrong Thane is seeking a front office assistant to support hospital operations in Thane, Maharashtra. The role involves assisting patients with wheelchairs, guiding visitors, and providing information on hospital facilities and services.

You will be responsible for handling OPD inquiries, scanning and uploading consultation sheets into HIS, and coordinating with doctors and departments. Excellent service orientation and communication are essential for this position.

Responsibilities

• Assist patients with wheelchair facility.
• Help visitors with IP patient details during visiting hours/ at any time needed.
• Providing appropriate information on all hospital facilities and services.
• Shall scan & upload in HIS, the consultation sheets, after every consultation & Follow up is done.
• Taking care of cluster keys.
• Being up-to-date with Doctors leave & the respective circulars.
• Transferring & connecting all phone calls.
• Providing hospital staff assistance with phone no’s
• Receiving written complaints of patients.
• Shall handle OPD related enquiries- Telephonic and personal.
• Shall give information on OPD.
• Shall give information on Health Check Packages.
• Shall give information on Diagnostic Services.
• Shall give information on OPD timings.
• Shall direct to the concerned department for the service.
• Shall help regarding where to collect the reports.

Skills

Graduation/Equivalent Course

Others

Job description

Function Thane

Department Front Office

Cost Center Front Office

Country India

State Maharashtra

District Thane

Functional Area --

Skills

Skill

Graduation/Equivalent Course

Others

Working Language

Job Description

• Assist patients with wheelchair facility.
• Help visitors with IP patient details during visiting hours/ at any time needed.
• Providing appropriate information on all hospital facilities and services.
• Shall scan & upload in HIS, the consultation sheets, after every consultation & Follow up is done.
• Taking care of cluster keys.
• Being up-to-date with Doctors leave & the respective circulars.
• Transferring & connecting all phone calls.
• Providing hospital staff assistance with phone no’s
• Receiving written complaints of patients.
• Shall handle OPD related enquiries- Telephonic and personal.
• Shall give information on OPD.
• Shall give information on Health Check Packages.
• Shall give information on Diagnostic Services.
• Shall give information on OPD timings.
• Shall direct to the concerned department for the service.
• Shall help regarding where to collect the reports.