Patient Care Coordinator

PeopleStrong Pte Ltd; Dadri; On-site; INR 260,000 - 420,000; Full time

Job summary

Felix Group Noida is seeking a Patient Care Coordinator to manage patient flow, appointments, admissions, and discharge processes, acting as the primary contact for patients and families during hospital visits.

The role involves coordinating with doctors, nurses, labs, radiology, pharmacy and billing to ensure smooth care, timely tests, and accurate patient records, while addressing queries and maintaining service standards.

Qualifications

• 1-3 years of experience in a patient care setting.
• Graduate qualification required.

Responsibilities

• Coordinate patient appointments, admissions, and discharge processes.
• Act as the primary point of contact for patients and their families during their hospital visit or treatment.
• Assist patients with registration, documentation, and hospital procedures.
• Coordinate with doctors, nurses, laboratory, radiology, pharmacy, and billing departments for smooth patient care.
• Ensure timely scheduling of diagnostic tests, procedures, and consultations.
• Guide patients regarding treatment plans, hospital facilities, and services.
• Address patient queries, concerns, and complaints and escalate when necessary.
• Maintain patient records and ensure accuracy of information in the hospital system.
• Ensure patient satisfaction and quality service standards are maintained.
• Assist in insurance coordination and billing-related communication when required.
• Monitor patient flow to reduce waiting time and improve service efficiency.

Education

Graduate

Job description

Posted On 28 Sep 2026

End Date 12 Oct 2026

Required Experience 1 - 3 years

Basic Section

Band B1

Designation Patient Care Coordinator

Campus/Non Campus Non Campus

Closing Date 12 Oct 2026

Organisational

Group Felix Group

Department Front Office

Country India

Region North

Branch Noida

Working Location Noida-137

Skill

Graduate

Job Description

Coordinate patient appointments, admissions, and discharge processes.

Act as the primary point of contact for patients and their families during their hospital visit or treatment.

Assist patients with registration, documentation, and hospital procedures.

Coordinate with doctors, nurses, laboratory, radiology, pharmacy, and billing departments for smooth patient care.

Ensure timely scheduling of diagnostic tests, procedures, and consultations.

Guide patients regarding treatment plans, hospital facilities, and services.

Address patient queries, concerns, and complaints and escalat when necessary.

Maintain patient records and ensure accuracy of information in the hospital system.

Ensure patient satisfaction and quality service standards are maintained.

Assist in insurance coordination and billing-related communication when required.

Monitor patient flow to reduce waiting time and improve service efficiency.