Senior Patient Care Coordinator

Manipal Hospitals; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Manipal Hospitals seeks a Senior Patient Care Coordinator to manage the patient experience from admission to discharge, serving as the main contact for patients and families while coordinating with the medical team.

You will oversee admissions, educate patients about care plans, and support care teams to ensure high-quality, seamless patient journeys in a fast-paced hospital environment.

Qualifications

• Bachelor's degree in healthcare administration, nursing, or a related field.
• Experience in patient care coordination or similar role.
• Excellent communication and interpersonal skills.
• Proficiency with electronic health records (EHR) and healthcare software.
• Knowledge of healthcare regulations and patient privacy laws.

Responsibilities

• Coordinate patient admissions, appointments, and follow-ups to ensure a smooth patient journey.
• Act as liaison between patients, families and healthcare providers to facilitate effective communication.
• Educate patients about treatments, procedures and care plans.
• Collaborate with multidisciplinary teams to ensure comprehensive patient care.
• Maintain and secure patient records and documentation in compliance with policies.

Skills

Patient Care

Patient Counselling

Patient Relations

Education

Bachelor's degree (healthcare admin, nursing, or related)

Tools

EHR systems

Patient management software

Communication tools

Data analysis tools

MS Office

Job description

Job Title: Senior Patient Care Coordinator

Company Name: Manipal Hospitals

Job Description

We are seeking a dedicated and compassionate Senior Patient Care Coordinator to join our team at Manipal Hospitals. In this role, you will be responsible for managing the patient experience from admission to discharge, ensuring that patients receive high-quality care throughout their journey. You will serve as a liaison between patients, their families, and the medical team, facilitating effective communication and coordination of services.

Key Responsibilities

• - Oversee patient admissions and coordinate care plans with healthcare providers
• - Act as the primary point of contact for patients and their families, addressing inquiries and concerns
• - Educate patients about their treatments, procedures, and care plans
• - Collaborate with multidisciplinary teams to ensure comprehensive patient care
• - Monitor patient flow and assist in scheduling appointments and procedures
• - Maintain accurate and up-to-date patient records and documentation
• - Implement quality improvement initiatives to enhance patient satisfaction
• - Provide support to junior staff and assist in training new team members

Skills and Qualifications

• - Bachelor's degree in healthcare administration, nursing, or a related field
• - Proven experience in patient care coordination or a similar role
• - Strong communication and interpersonal skills
• - Excellent problem-solving abilities and attention to detail
• - Ability to work collaboratively in a fast-paced environment
• - Proficiency with electronic health records (EHR) and healthcare software
• - Knowledge of healthcare regulations and patient privacy laws

Tools Required

• - Electronic Health Record (EHR) systems
• - Patient management software
• - Communication tools such as email and telephony systems
• - Data analysis tools for tracking patient satisfaction and outcomes
• - Microsoft Office Suite for reporting and documentation

If you are passionate about improving patient care and have the necessary skills and experience.

Mandatory Skills

Patient Care, Patient Counselling, Patient Relations

About the Role

As a Senior Patient Care Coordinator at Manipal Hospitals, you will be essential in facilitating patient care and ensuring a seamless experience from admission to discharge. You will serve as the primary point of contact for patients and their families, addressing inquiries and concerns to promote satisfaction. Additionally, your role will involve coordinating with various departments to streamline processes and enhance the quality of care provided to patients.

About the Team

You will be joining a dedicated team of healthcare professionals committed to delivering exceptional patient care. The team consists of experienced coordinators, nurses, and doctors who work collaboratively to support patients throughout their healthcare journey. The team culture emphasizes communication, compassion, and efficiency, ensuring that every patient receives the attention they need.

You are Responsible for

• - Coordinating patient admissions, appointments, and follow-ups to ensure a smooth patient journey.
• - Acting as a liaison between patients, families, and healthcare providers to facilitate effective communication.
• - Managing patient records and ensuring compliance with healthcare regulations and policies.
• - Addressing patient concerns and grievances promptly to enhance patient satisfaction.
• - Implementing systems for tracking and improving patient care processes to optimize outcomes.

To succeed in this role - you should have the following

• - A background in healthcare coordination or a related field, with experience in patient care settings.
• - Excellent communication and interpersonal skills to effectively interact with patients and healthcare teams.
• - Strong organizational abilities to manage multiple tasks and prioritize effectively in a fast-paced environment.
• - Proficiency in using healthcare management software and familiarity with medical terminology.
• - A compassionate and patient-centered approach to care that prioritizes the needs and comfort of patients.