Patient Care Coordinator

PeopleStrong Pte Ltd; Greater Noida; On-site; INR 279,000 - 391,000; Full time

Job summary

Felix Hospital in Greater Noida is seeking a Patient Care Coordinator to strengthen the Front Office and ensure a seamless patient experience. You will coordinate care, assist with queries, admissions, and discharge, and liaise with doctors, nursing, billing and diagnostics to resolve issues efficiently.

The ideal candidate is a graduate with 1–3 years in hospital patient care or customer service, with strong communication, a patient-friendly attitude, and MS Office skills.

Qualifications

• Graduate in any discipline; healthcare/hospital management preferred.
• 1–3 years of experience in hospital patient care/front office/customer service.
• Good communication and interpersonal skills.
• Patient-friendly attitude and ability to handle difficult situations.
• Good knowledge of MS Office and hospital processes.
• Willingness to work in rotational shifts.

Responsibilities

• Coordinate patient care and ensure a smooth patient experience.
• Assist patients and attendants with queries, appointments, admissions, and discharge processes.
• Coordinate with doctors, nursing, billing, diagnostics, and other departments.
• Address patient concerns and ensure timely resolution of complaints.
• Follow up on patient requirements and coordinate with concerned departments.
• Maintain patient-related records, feedback, and reports.
• Support patient counselling and provide information regarding hospital services.
• Ensure proper communication between patients, attendants, and hospital staff.
• Maintain service quality and follow hospital/NABH policies and protocols.

Skills

Good communication

Interpersonal skills

Patient-friendly attitude

Handling difficult situations

Rotational shifts

MS Office knowledge

Education

Graduate in any discipline

Healthcare/hospital management preferred

Tools

MS Office

Job description

Posted On 28 Sep 2026

End Date 12 Oct 2026

Required Experience 1 - 3 years

Basic Section

Band B1

Designation Patient Care Coordinator

Campus/Non Campus Non Campus

Closing Date 12 Oct 2026

Organisational

Group Felix Group

Department Front Office

Country India

Region North

Branch Gr. Noida

Job Description

Job Title: Patient Care Coordinator (PCC)
Department: Patient Care / Front Office
Location: Felix Hospital, Greater Noida

Key Responsibilities

• Coordinate patient care and ensure a smooth patient experience.
• Assist patients and attendants with queries, appointments, admissions, and discharge processes.
• Coordinate with doctors, nursing, billing, diagnostics, and other departments.
• Address patient concerns and ensure timely resolution of complaints.
• Follow up on patient requirements and coordinate with concerned departments.
• Maintain patient-related records, feedback, and reports.
• Support patient counselling and provide information regarding hospital services.
• Ensure proper communication between patients, attendants, and hospital staff.
• Maintain service quality and follow hospital/NABH policies and protocols.

Qualification & Experience

• Graduate in any discipline; healthcare/hospital management preferred.
• 1–3 years of experience in hospital patient care/front office/customer service preferred.
• Good communication and interpersonal skills.
• Patient-friendly attitude and ability to handle difficult situations.
• Good knowledge of MS Office and hospital processes.
• Willingness to work in rotational shifts.