Patient Care Coordinator

Manipal Hospitals; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Manipal Hospitals in Bengaluru is seeking a Patient Care Coordinator to ensure a smooth patient journey from admission to follow-up. You will coordinate appointments, manage records, and provide information about hospital services.

You will work with nurses, physicians, and admin staff to address patient questions, resolve issues, and enhance overall experience. Candidates with healthcare background, strong communication, and detail orientation will fit this role; MS Office and EHR familiarity

Qualifications

• Background in healthcare or a related field preferred.
• Excellent communication and interpersonal skills required.
• Strong organizational skills and multitasking ability.
• Proficiency with electronic medical records (EMR) and office software.

Responsibilities

• Coordinate patient appointments and follow-ups.
• Serve as primary contact for patient inquiries.
• Maintain accurate patient records and ensure confidentiality.
• Facilitate communication between patients and providers.

Skills

Interpersonal skills

Communication skills

Organizational abilities

Empathy and patient care

Problem solving

Attention to detail

Tools

MS Office

EMR/EHR systems

Scheduling software

Medical terminology

Job description

Company Name: Manipal Hospitals
Job Title: Patient Care Coordinator

The Patient Care Coordinator at Manipal Hospitals will be responsible for ensuring a seamless patient experience throughout their healthcare journey. This role involves collaborating with various departments to streamline patient admissions, appointments, and follow-up care. The coordinator will serve as a primary point of contact for patients, addressing their queries and concerns, and providing information about hospital services. Additionally, the coordinator will assist in coordinating care plans, facilitating communication between patients and healthcare providers, and ensuring that all necessary documentation is completed accurately and promptly.

Key Responsibilities

• Manage patient appointments and facilitate the scheduling process.
• Serve as an advocate for patients, addressing their needs and preferences.
• Communicate effectively with patients regarding their treatment plans and follow-up care.
• Coordinate with medical staff to ensure that patients receive timely and appropriate care.
• Maintain patient records and confidentiality in compliance with healthcare regulations.
• Provide support and information to patients and their families about hospital services and procedures.
• Help in resolving any issues that may arise during the patient's experience at the hospital.

Skills Required

• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Empathy and compassion in dealing with patients and families.
• Problem-solving skills and ability to handle difficult situations calmly.
• Attention to detail and accuracy in managing patient records.
• Ability to work collaboratively in a team-oriented environment.

Tools Required

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with healthcare management software and electronic health records (EHR) systems.
• Familiarity with appointment scheduling tools and patient management software.
• Basic understanding of medical terminology and healthcare processes.

This role offers an opportunity to make a positive impact on patient experiences while working in a dynamic healthcare environment within Manipal Hospitals.

About the Role

As a Patient Care Coordinator at Manipal Hospitals, you will serve as a vital link between patients and healthcare providers. Your focus will be on ensuring a seamless experience for patients throughout their healthcare journey. You will coordinate appointments, manage patient records, and provide necessary information regarding treatment plans and hospital services.

About the Team

You will be part of a dedicated team of healthcare professionals who are committed to delivering exceptional patient care. The team values collaboration and open communication, working together to enhance the patient experience. Your colleagues will include nurses, physicians, administrative staff, and other coordinators who share a common goal of providing the best care for patients.

You are Responsible for

• Coordinating patient appointments and ensuring timely follow-ups.
• Assisting patients with insurance processes and billing inquiries.
• Maintaining accurate and updated patient records and documentation.
• Communicating effectively with healthcare providers to ensure continuity of care.
• Addressing patient concerns and providing support to enhance their overall experience.

To succeed in this role – you should have the following

• Strong communication and interpersonal skills to interact effectively with patients and staff.
• A background in healthcare or a related field is preferred.
• Excellent organizational skills to manage multiple tasks and a busy schedule.
• Empathy and a patient-centered approach to care.
• Proficiency in using electronic medical record systems and office software.