Patient Care Coordinator

IDS Infotech; Mohali; On-site; INR 360,000 - 600,000; Full time

Job summary

IDS Infotech in Mohali is seeking a Night Shift Patient Care Coordinator to ensure seamless care coordination for patients in a US healthcare backend process. You will manage appointments, communicate with healthcare teams, and assist with insurance and billing procedures.

The role requires strong English communication, attention to detail, and the ability to maintain confidential patient records while working closely with physicians, nurses, and administrative staff to ensure high-quality care

Qualifications

• Bachelor's degree in healthcare administration or related field.
• Experience in healthcare coordination.
• Strong communication and organizational skills.

Responsibilities

• Handle patients' calls professionally.
• Review voicemails and promptly return calls to patients.
• Schedule patient appointments on the EPIC portal.
• Upload patient documents to the EPIC portal.
• Act as the main point of contact for patients.
• Schedule and coordinate appointments, treatments, and follow-ups.
• Collaborate with healthcare professionals to ensure quality care.
• Assist patients with insurance processes.
• Maintain accurate and confidential patient records.
• Provide compassionate support to patients and families.

Skills

Strong communication

Organizational skills

Education

Bachelor's degree in healthcare administration or related field

Job description

Position Title: Patient Care Coordinator

Location: Mohali

Timing: Night Shift

Job Summary

The Patient Care Coordinator ensures seamless care coordination for patients, managing appointments, communication with healthcare teams, and assisting with insurance and billing processes.

Key Responsibilities

The ideal candidate must have strong English communication skills, as this is a US Healthcare Backend process. Below are the job responsibilities:

1. Handling patients' calls professionally.
2. Reviewing voicemails and promptly returning calls to patients.
3. Scheduling patient appointments on the EPIC portal.
4. Uploading patient documents to the EPIC portal
5. Act as the main point of contact for patients.
6. Schedule and coordinate appointments, treatments, and follow-ups.
7. Collaborate with healthcare professionals to ensure quality care.
8. Assist patients with insurance processes.
9. Maintain accurate and confidential patient records.
10. Provide compassionate support to patients and families.

Qualifications

• Bachelors degree in healthcare administration or related field (preferred).
• Previous experience in healthcare coordination (preferred).
• Strong communication and organizational skills.