Patient Caller

Bct Consulting; Chennai; On-site; INR 201,000 - 335,000; Full time

Job summary

Bct Consulting in Chennai is seeking a Patient Calling Executive to engage with patients via phone, schedule appointments, provide healthcare information, and ensure a positive patient experience. Located in Chennai with a night shift, 0-3 years of experience is suitable.

The role involves making and receiving calls, updating patient records, handling queries, and maintaining professional communication throughout patient interactions.

Qualifications

• Good verbal and written communication skills.
• Basic computer knowledge.
• Customer service and patient-handling skills.
• Ability to work in a fast-paced environment.
• Healthcare/BPO experience is preferred but not mandatory.

Responsibilities

• Make outbound and receive inbound calls from patients.
• Schedule, confirm, and reschedule appointments.
• Follow up with patients regarding treatments, consultations, and reports.
• Maintain accurate patient records and update information in the system.
• Address patient queries and elevate concerns when required.
• Ensure professional and courteous communication at all times.

Skills

Verbal communication

Written communication

Basic computer knowledge

Customer service

Healthcare/BPO exp

Job description

Role & responsibilities

Experience: 0-3 Years

Location: [Chennai]

Shift: [Night Shift]

Job Description

We are looking for a Patient Calling Executive to communicate with patients over phone calls, schedule appointments, provide healthcare-related information, and ensure a positive patient experience.

Key Responsibilities

• Make outbound and receive inbound calls from patients.
• Schedule, confirm, and reschedule appointments.
• Follow up with patients regarding treatments, consultations, and reports.
• Maintain accurate patient records and update information in the system.
• Address patient queries and elevate concerns when required.
• Ensure professional and courteous communication at all times.

Required Skills

• Good verbal and written communication skills.
• Basic computer knowledge.
• Customer service and patient-handling skills.
• Ability to work in a fast-paced environment.
• Healthcare/BPO experience is preferred but not mandatory.