Patient scheduler

Getixhealth-India; Karnataka; On-site; INR 250,000 - 380,000; Full time

Benefits offered by this job

Two way transport

Night shifts

Job summary

GetixHealth in Bangalore is hiring for an international voice-based customer service role. You will handle patient calls, schedule appointments, and provide polite, accurate information while maintaining confidentiality and following established scripts.

The position requires at least 1 year of international voice experience, a graduation degree, and willingness to work night shifts with two-way transport provided. Training and onboarding will cover CRM systems and compliant processes.

Qualifications

• Graduates or postgraduates eligible; international voice experience preferred.
• Minimum 1 year of international voice experience.
• Night shift role with transport provided.
• Location: Bangalore, Eco Space, Bellandur.

Responsibilities

• Handle inbound and outbound calls with patients regarding appointments and scheduling updates.
• Provide clear responses to patient inquiries with a patient-focused approach.
• Assist patients in rescheduling, canceling, or modifying appointments.
• Escalate complex issues to appropriate departments when required.
• Verify and update patient demographics, insurance, and contact information.
• Document all calls and interactions in the system accurately.
• Maintain patient confidentiality and comply with privacy regulations.
• Deliver empathetic, professional communication and service guidelines.
• Follow scripts and service procedures during calls.
• Assess patient needs and guide on available services and next steps.

Skills

Verbal comms

Customer service

Call center

Time mgmt

CRM systems

Confidentiality

Education

Any Graduate / Postgraduate

Tools

CRM systems

Job description

About GetixHealth

GetixHealth supports hospitals, clinics, university medical centers, and other healthcare providers across the United States with comprehensive Revenue Cycle Management (RCM) solutions. The organization delivers customized services across the healthcare revenue cycle, including medical coding and billing, claims management, insurance eligibility verification, patient access services, Medicaid and Medicare support, and self-pay and bad debt collections. Through technology-enabled solutions and expert teams, GetixHealth helps healthcare providers improve operational efficiency and financial performance.

Key Responsibilities

• Handle inbound and outbound calls with patients regarding appointment reminders, confirmations, and scheduling updates.
• Provide clear and professional responses to patient inquiries while maintaining a patient-focused approach.
• Assist patients in rescheduling, canceling, or modifying appointments as needed.
• Address patient concerns and escalated complex issues to the appropriate departments when required.
• Verify and update patient demographic details, insurance information, and contact information during interactions.
• Maintain accurate documentation of all calls, patient interactions, and updates within the system.
• Ensure compliance with healthcare privacy regulations and maintain strict confidentiality of patient information.
• Deliver a positive and empathetic experience to patients while maintaining professionalism in all communications.
• Follow established call handling procedures, communication scripts, and service guidelines.
• Assess patient needs and provide appropriate guidance on available services and next steps.

Required Skills & Competencies

• Excellent verbal communication and interpersonal skills
• Strong customer service orientation and problem-solving ability
• Ability to handle high call volumes in a fast-paced environment
• Good organizational and time management skills
• Basic computer proficiency and ability to work with call management or CRM systems
• Ability to maintain patient confidentiality and adhere to compliance requirements

Requirements :

• Any Graduate / Postgraduate
• Prior experience in customer service, or healthcare support roles is preferred but not mandatory.
• Minimum 1 Years of International Voice experience is mandate
• Night Shifts
• Two way free transport
• Work Location : 4A building, Eco Space, Bellandur. Bangalore