Opening For Patient Calling (Chennai )

Billedright Healthcare Solutions; Chennai; On-site; INR 350,000 - 550,000; Full time

Job summary

Billed Right Healthcare Solutions in Chennai, India, is seeking a skilled Patient Billing Associate to handle patient calls, explain bills and balances, and assist with payment plans while maintaining patient privacy.

The role requires a Bachelor's degree and at least 3 years of experience in patient calling, with strong communication and customer service skills. Proficiency in MS Excel and Word, and knowledge of IMS/eCW is a plus. The position emphasizes teamwork and strict confidentiality.

Qualifications

• Bachelor's degree in any field.
• At least 3 years of experience in patient calling.

Responsibilities

• Handle incoming and outgoing patient billing calls.
• Explain bills, charges, and outstanding balances.
• Assist patients with payment plans and account queries.
• Respond to tickets and voicemails on time.
• Update patient details and account notes accurately.
• Maintain proper documentation of calls and resolutions.
• Escalate complex issues to the Assistant Manager or Process Head.
• Follow HIPAA rules and protect patient information.
• Support team members and help improve processes.

Skills

Verbal communication

Written communication

Customer service

Problem solving

MS Excel

MS Word

IMS/eCW software

Empathy

Teamwork

Adaptability

Education

Bachelor's degree

Tools

IMS

eCW

Job description

Job Purpose: To handle patient calls related to medical billing, explain bills and account balances, assist with payment plans, and provide good customer service while maintaining patient privacy.

Note : Male candidates are eligible to apply for this position.

Key Responsibilities

• Handle incoming and outgoing patient billing calls.
• Explain bills, charges, and outstanding balances.
• Assist patients with payment plans and account queries.
• Respond to tickets and voicemails on time.
• Update patient details and account notes accurately.
• Maintain proper documentation of calls and resolutions.
• Escalate complex issues to the Assistant Manager or Process Head.
• Follow HIPAA rules and protect patient information.
• Support team members and help improve processes.

Required Qualifications

• Bachelor's degree in any field.
• At least 3 years of experience in patient calling

Required Skills

• Good verbal and written communication.
• Strong customer service and problem-solving skills.
• Knowledge of MS Excel and Word.
• Knowledge of IMS and eCW software is an advantage.
• Empathy, professionalism, teamwork, and adaptability.

Billed Right does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits