Partner Support Executive

ServCrust; Hyderabad; On-site; INR 334,800 - 558,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Opportunities for growth and professional development

Dynamic and innovative work culture

Job summary

ServCrust is seeking a proactive and customer-focused Partner Support Executive to join our e-commerce team in Hyderabad, India. This role involves supporting vendors and partners by resolving issues and ensuring smooth operations on our platform.

The ideal candidate will have a Bachelor’s degree and experience in e-commerce or customer support. We offer a competitive salary, professional development opportunities, and a dynamic work culture.

Qualifications

• Prior experience in e-commerce, customer support, or partner management.
• Flexible and adaptable to a dynamic work environment.

Responsibilities

• Act as the primary point of contact for partners (vendors/sellers) on the platform.
• Assist partners with onboarding, product listing, order management, and payments.
• Address and resolve partner inquiries and concerns promptly.
• Ensure compliance with platform policies and guidelines.
• Monitor partner performance metrics and provide feedback for improvement.

Skills

Excellent communication skills (verbal and written) in English

Strong problem-solving and multitasking abilities

Tech-savvy and proficient in using CRM or e-commerce tools

Customer-centric mindset

Education

Bachelor’s degree in business, communication, or a related field

Job description

About Us

ServCrust is revolutionizing the Construction and Mining Industry with its one-of-a-kind eCommerce, ERP, and Fintech platform. Our cutting‑edge cloud‑based SaaS technologies are driven by a strong data‑first approach and AI‑powered workflows. Join us on our journey to build India's leading eCommerce platform.

Job Details

Department: E-commerce Operations
Employment Type: Full‑time

Job Description

We are looking for a proactive and customer‑focused Partner Support Executive to join our e‑commerce team. This role involves supporting vendors, sellers, and partners by resolving issues, answering queries, and ensuring smooth operations on the e‑commerce platform.

Responsibilities

• Act as the primary point of contact for partners (vendors/sellers) on the platform.
• Assist partners with onboarding, product listing, order management, and payments.
• Address and resolve partner inquiries and concerns promptly via phone, email, or chat.
• Ensure compliance with platform policies and guidelines.
• Monitor partner performance metrics and provide feedback for improvement.
• Collaborate with internal teams to escape and resolve technical or operational issues.
• Share platform updates, training materials, and tools to help partners succeed.
• Contribute to improving partner satisfaction and retention.

Requirements

• Bachelor’s degree in business, communication, or a related field.
• Prior experience in e‑commerce, customer support, or partner management.
• Excellent communication skills (verbal and written) in English.
• Strong problem‑solving and multitasking abilities.
• Tech‑savvy and proficient in using CRM or e‑commerce tools.
• A customer‑centric mindset with the ability to build rapport.
• Flexible and adaptable to a dynamic work environment.

Benefits

• Competitive salary and benefits package.
• Opportunities for growth and professional development.
• Dynamic and innovative work culture.

Join us to help shape exceptional partnerships in the e‑commerce space!