Relationship Executive

Levelx Micro; Alappuzha; On-site; INR 300,000 - 500,000; Full time

Job summary

Levelx Micro in Alappuzha, India, is looking for a proactive Relationship Executive to support and strengthen relationships with sellers, partners, and customers. This role involves ensuring smooth onboarding and resolving concerns to contribute to long-term satisfaction and business growth.

The ideal candidate will have strong communication skills in English and Hindi, experience in e-commerce, and a Bachelor's degree in a related field. Proficiency in MS Office and CRM tools is an advantage.

Qualifications

• Bachelor’s degree in a related field.
• Strong interpersonal and communication skills in English and Hindi.
• Experience in e-commerce is an advantage.
• Ability to manage multiple accounts and deliver excellent service.
• Proficiency in MS Office; knowledge of CRM tools is a plus.

Responsibilities

• Build and maintain strong relationships with sellers and customers.
• Act as the primary contact for handling queries, issues, and feedback.
• Assist sellers with product listings, pricing, promotions, and operational support.
• Support the acquisition and onboarding of new sellers.
• Coordinate with internal teams to resolve seller and customer concerns.
• Monitor seller performance and satisfaction.
• Conduct regular follow-ups to ensure retention.
• Gather partner feedback for platform improvements.
• Participate in sales campaigns to improve seller and customer involvement.
• Prepare periodic reports on relationship activities.

Skills

Interpersonal skills

Communication in English and Hindi

Account management

Customer service

Education

Bachelor's degree in related field

Tools

MS Office

CRM tools

Job description

Mavelikara, India | Posted on 04/06/2026

We are seeking a proactive and customer-focused Relationship Executive to support and strengthen our relationships with sellers, partners, and customers. The role involves ensuring smooth on-boarding, resolving concerns, and contributing to long-term satisfaction and business growth.

Key Responsibilities:

Build and maintain strong relationships with sellers and customers to ensure smooth on-boarding and ongoing engagement.

Act as the primary contact for handling queries, issues, and feedback promptly and professionally.

Assist sellers with product listings, pricing, promotions, and operational support on the platform.

Support the acquisition and onboarding of new sellers by explaining platform benefits and ensuring compliance with company policies.

Coordinate with internal teams to resolve seller and customer concerns efficiently.

Monitor seller performance and satisfaction; recommend improvements where needed.

Conduct regular follow-ups to ensure retention and trust-based relationships.

Gather partner feedback to support platform improvements and business strategies.

Participate in sales campaigns and engagement activities to improve seller and customer involvement.

Prepare periodic reports on relationship activities, satisfaction levels, and issue resolutions.

Requirements

Bachelor’s degree in related field.

Strong interpersonal and communication skills in English and Hindi.

Experience in e-commerce is an advantage.

Ability to manage multiple accounts and deliver excellent service.

Proficiency in MS Office; knowledge of CRM tools is a plus.