E-Commerce Sales Support Executive

DuoJobs; Malappuram; On-site; INR 300,000 - 460,000; Full time

Job summary

DuoJobs is seeking an E-Commerce Sales Support Executive to assist with online sales operations, handle customer enquiries, coordinate orders and provide sales support. You will respond to queries, share product information and help process orders efficiently to support customer satisfaction.

The role requires good communication in Hindi and English, knowledge of ecommerce platforms, and strong organizational skills to ensure accurate order handling and smooth cross-team collaboration.

Qualifications

• 1–2 years of relevant experience in ecommerce sales/support.
• Proficient in Hindi and English communication.
• Knowledge of ecommerce operations and online sales support.
• Strong customer service and problem-solving abilities.
• Capable of coordinating orders and responding to customer inquiries.
• Basic computer skills and familiarity with online platforms.
• Good organizational skills and attention to detail.

Responsibilities

• Assist online sales operations and support activities.
• Respond to customer inquiries with clear product information.
• Coordinate orders and process orders efficiently.
• Collaborate with internal teams to resolve issues.
• Support customer satisfaction and drive sales growth through service.

Skills

1-2 years experience

Hindi language

English language

E-commerce operations

Customer service

Problem solving

Order coordination

Basic computer skills

Attention to detail

Job description

An e-commerce business is seeking an E-Commerce Sales Support Executive to assist with online sales operations, customer enquiries, order coordination, and sales support activities. The role involves responding to customer queries, providing product information, assisting with order processing, coordinating with internal teams, and supporting customer satisfaction and sales growth through effective communication and service.

Requirements

• 1–2 years of relevant experience preferred.
• Good communication skills in Hindi and English.
• Knowledge of e-commerce operations and online sales support.
• Strong customer service and problem-solving skills.
• Ability to coordinate orders and respond to customer enquiries.
• Basic computer skills and familiarity with online platforms.
• Good organizational skills and attention to detail.

Company & Contact Details

Company

Subscribe to reveal company name and contact details