Customer Support Executive

Levelx Micro; Alappuzha; On-site; INR 300,000 - 400,000; Full time

Job summary

Levelx Micro is looking for a Customer Support Executive based in Alappuzha, Kerala, committed to delivering exceptional customer experiences and driving loyalty. The role involves providing customer support, addressing inquiries, and resolving service issues.

The ideal candidate will have a Bachelor’s degree and 0–1 years of experience, with excellent communication skills in English and Hindi. Strong problem-solving abilities and teamwork orientation are essential for this position.

Qualifications

• 0–1 years of experience in customer support.
• Preferably in eCommerce or retail.
• Ability to handle high-volume inquiries with patience and professionalism.

Responsibilities

• Respond to customer inquiries through multiple channels.
• Assist customers with product information, orders, and returns.
• Handle complaints and provide effective solutions.
• Collaborate with internal teams to resolve customer issues.

Skills

Excellent command of English

Excellent command of Hindi

Strong problem-solving skills

Interpersonal skills

Education

Bachelor’s degree in a related field

Tools

CRM tools

Job description

We are seeking a Customer Support Executive who is passionate about delivering exceptional customer experiences and driving customer loyalty. In this role, you will be responsible for providing exceptional customer support, ensuring customer satisfaction, offering online support, and handling customer service inquiries. The role also includes addressing technical support issues and effectively communicating with customers to resolve their concerns.

Responsibilities

• Respond to customer inquiries through multiple channels in a timely and professional manner.
• Assist customers with product information, orders, payments, shipping, returns, and exchanges.
• Handle complaints and provide effective solutions, escalating issues when necessary.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Collaborate with internal teams to resolve customer issues efficiently.
• Provide product and service guidance to help customers make informed decisions.
• Monitor customer feedback and suggest improvements to processes, products, or services.
• Stay updated on company policies, product offerings, and eCommerce platform functionalities.

Requirements

• Bachelor’s degree in a related field.
• 0–1 years of experience in customer support, preferably in eCommerce or retail.
• Excellent command of English and Hindi.
• Excellent written and verbal communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to handle high-volume inquiries with patience and professionalism.
• Familiarity with eCommerce platforms, order management, and CRM tools is a plus.
• Team-oriented, proactive, and detail-focused.